Issue/Question
How do I install Microsoft 365 on my device?
Environment
Resolution
WKU Retirees and Part-Time Staff do not receive Microsoft Office for personal devices. Part-Time Faculty are eligible. Retirees are eligible only for an email address.
WKU Faculty, Staff, and Students can download and install Microsoft 365 Pro Plus free of charge and may install the software on up to five devices/computers. Microsoft 365 is provided through WKU's enterprise licensing agreement with Microsoft. Based on Microsoft’s licensing requirements, it is not offered to past students who have graduated or leave WKU. Microsoft 365 Pro Plus offers you the most recent version of the Microsoft Office Suite.
Microsoft 365 Pro Plus includes the following list of applications: Word, Excel, PowerPoint, Outlook, OneNote, Access, and Publisher. (Microsoft will be discontinuing Publisher in October 2026.)
OneNote, Access, and Publisher are available for Windows computers only. The software may be installed on up to 5 devices/computers. These are full desktop applications, not web or cloud apps.
- Tap Play Store.
- Tap Search bar.
- Search Microsoft 365.
- Tap Install for Microsoft 365 (Office).
- Tap Open.
- If prompted about Privacy or Terms of Use, tap through prompts.
- Tap Sign in with email or phone.
- Fill in WKU email address.
- Tap Next.
- If prompted, tap Work or School account.
- Fill in your NetID password.
- Complete Microsoft MFA, if prompted.
- To access Word, PowerPoint, or Excel, tap Create.
- Tap app of your choice beneath Start creating with.
- To access other 365 applications, tap Apps.
iPad Instructions
- Tap App Store.
- Tap Search.
- Type in Search field for Microsoft 365.
- Tap Get for Microsoft 365 (Office).
- Tap Install.
- If prompted, type in Apple ID password and tap OK.
- Tap Open.
- Tap Existing Microsoft 365 Users? Sign In.
- Tap text box and type in WKU email address.
- Tap Next.
- Type Password.
- Tap Sign In.
- Tap Continue.
- Approve Multi-factor Authentication, if prompted.
- Tap Turn On or Not Now for Notifications.
- Tap Create and Edit Documents.
iPhone Instructions
- Tap App Store.
- Tap Search.
- Type in Search field for Microsoft 365.
- Tap Get for Microsoft 365 (Office).
- Double-Click right side button to confirm install.
- If prompted type in Apple ID password and click OK.
- Allow Face ID scan if using Apple Face ID.
- Tap Sign In.
- Tap text box and type in WKU email address.
- Tap Next.
- Type Password.
- Approve Multi-Factor Authentication if prompted.
- Tap Sign In.
- Tap Turn On or Not Now for Notifications.
- Tap Create and Edit Documents.
Microsoft 365 cannot be installed on most ChromeOS devices. If you need to access Microsoft 365 on a Chromebook, you will need to use Microsoft 365 for Web.
- Navigate to Office.
- Click Sign in.
- Fill in WKU email address and NetID password.
- If prompted, complete Microsoft multi-factor authentication.
- Microsoft 365 applications will appear on left pane. Click an application's icon to open web version.
These instructions are for a personally-owned Mac. If you need to install Office on a WKU-owned Mac, please see
this article for instructions.
If you have any version of Microsoft suite installed, you need to uninstall the software before installing the Microsoft 365 version. Please follow
these instructions for uninstalling software.
- Navigate to Office.
- Click Sign in.
- Fill in WKU email address and NetID password.
- If prompted, complete Microsoft multi-factor authentication.
- Click Install and more.
- Select Install Microsoft 365 apps.
- Click Install Office.
- A file named Microsoft_356_and_Office[...].pkg will download.
- Open file and follow prompts to install.
If you have any version of Microsoft suite installed, you need to uninstall the software before installing the Microsoft 365 version. Please follow
these instructions for uninstalling software.
- Navigate to Office.
- Click Sign in.
- Fill in WKU email address and NetID password.
- If prompted, complete Microsoft multi-factor authentication.
- Click Install and more.
- Select Install Microsoft 365 apps.
- Click Install Office.
- A file named OfficeSetup.exe will download.
- Open file and follow prompts to install.
If you need additional assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.