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    Installing Microsoft 365
    Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
    Unable to Add WKU Email to Apple Mail (macOS)
    Information regarding Microsoft's depreciation of Exchange Web Services (EWS) and the impact on Apple Mail (macOS).
    Mapping Network Drives (macOS)
    Instructions for mapping to the Shared (S:) and Personal (P:) Active Directory drives on a Mac.
    Filter Network Content Prompt
    Information about socket filter prompts that appear on macOS after installing Cisco Secure Client VPN.
    Settings Managed by WKU ITS
    Information about the profile settings assigned to Faculty and Staff Macs.
    Syncing Mac to Log In with New Password
    Instructions for Mac users needing to update the computer account password to stay in sync with their NetID account password.
    Adding WKU Exchange Accounts to Outlook 2019 (macOS)
    Instructions for adding an Exchange account to Outlook 2019 on macOS.
    Installing Microsoft Office on WKU-Owned Macs
    Instructions for installing Microsoft Office on a WKU-owned macOS device.
    Accessing Shared Mailbox Accounts
    Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
    Printing to a Student Technology Center (STC) Printer from Personal Device
    Instructions for sending a print job from your personal computer to a WKU Student Technology Center (STC) printer.
    Adding a Network Printer (macOS)
    Instructions for adding a MPS printer to Mac computers.
    Installing Cisco Jabber
    Instructions for installing Cisco Jabber.
    Computer Ordering in TopShop
    Instructions for ordering a computer through TopShop.
    Apps and Settings Installed During Initial Setup
    Information that details what applications and settings are installed when setting up a WKU-owned machine for a client.
    Clearing Outlook Cache
    Instructions for resetting an account in Outlook for macOS.