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Installing Microsoft 365
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Adding a Network Printer (macOS)
Instructions for adding a MPS printer to Mac computers.
Filter Network Content Prompt
Information about socket filter prompts that appear on macOS after installing Cisco Secure Client VPN.
Installing Cisco Jabber
Instructions for installing Cisco Jabber.
Computer Ordering in TopShop
Instructions for ordering a computer through TopShop.
Apps and Settings Installed During Initial Setup
Information that details what applications and settings are installed when setting up a WKU-owned machine for a client.
Settings Managed by WKU ITS
Information about the profile settings assigned to Faculty and Staff Macs.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Clearing Outlook Cache
Instructions for resetting an account in Outlook for macOS.
Mediasite Crashes When Recording
Information about Mediasite crashing on macOS computers when trying to record.
Resetting Fonts in MacOS
Instructions for resetting fonts in MacOS.
Prompting to Update
Instructions to update computer after being prompted on macOS.
No Option for Capture (macOS)
Allowing Mediasite Mosaic rights to record your screen on macOS devices.
Changing Default File Type Associations
Instructions for changing the default file type associations in macOS.
Toggling Outlook Sidebar Off and On
Instructions for toggling the sidebar off and on for Outlook 2019.