Issue/Question
How do I add a WKU network printer to my computer?
Environment
- Managed Print Services (MPS)
- macOS
Resolution
When a Mac is enrolled into our device management solution, Mosyle, and associated with a WKU account, printers are automatically installed, as determined by Active Directory group membership.
- If your WKU account has not been granted access to your department’s Active Directory group, please contact the ITS Service Desk or submit a service request.
- Mosyle is updated periodically to reflect Active Directory group changes. If you have recently been granted access to your department's Active Directory group, please contact the ITS Service Desk to have a manual update initiated.
- If you already have access to your department's Active Directory group, but do not have any printers installed, follow the steps below to determine what printers you can access and install manually.
- Click (Spotlight).
- Search for Self-Service.
Note: If your WKU-Owned Mac does not have the Self-Service app, it is not enrolled in our Device Management system. See this article to add the computer.
- Open the Self-Service app.
- If your Mac has not been associated with your account in Mosyle, you will be prompted to sign in to your WKU account.
- Once logged into the Self-Service app, click Your Printers, in the left pane.
- Locate your area's printer(s) and click Install Now.
Note: If your area's printer(s) is not listed, please contact the ITS Service Desk to request Mosyle be updated.
- Within a few moments, the new version of the printer(s) will appear in your Printers and Faxes list.
- Return to the document and print it again.