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Installing Microsoft 365
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Unable to Add WKU Email to Apple Mail (macOS)
Information regarding Microsoft's depreciation of Exchange Web Services (EWS) and the impact on Apple Mail (macOS).
Mapping Network Drives (macOS)
Instructions for mapping to the Shared (S:) and Personal (P:) Active Directory drives on a Mac.
Filter Network Content Prompt
Information about socket filter prompts that appear on macOS after installing Cisco Secure Client VPN.
Settings Managed by WKU ITS
Information about the profile settings assigned to Faculty and Staff Macs.
Syncing Mac to Log In with New Password
Instructions for Mac users needing to update the computer account password to stay in sync with their NetID account password.
Adding WKU Exchange Accounts to Outlook 2019 (macOS)
Instructions for adding an Exchange account to Outlook 2019 on macOS.
Installing Microsoft Office on WKU-Owned Macs
Instructions for installing Microsoft Office on a WKU-owned macOS device.
Adding a Network Printer (macOS)
Instructions for adding a MPS printer to Mac computers.
Uninstalling Microsoft 365 for Mac
Instructions for completely removing Microsoft 365 for Mac.
Clearing Outlook Cache
Instructions for resetting an account in Outlook for macOS.
Mediasite Crashes When Recording
Information about Mediasite crashing on macOS computers when trying to record.
Resetting Fonts in MacOS
Instructions for resetting fonts in MacOS.
Prompting to Update
Instructions to update computer after being prompted on macOS.
Changing Default File Type Associations
Instructions for changing the default file type associations in macOS.