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Unable to Add WKU Email to Apple Mail (macOS)
Information regarding Microsoft's depreciation of Exchange Web Services (EWS) and the impact on Apple Mail (macOS).
Enabling Booklet Printing (macOS)
Instructions for enabling booklet printing on macOS devices.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Refreshing a WKU Computer
Information about having a WKU-owned computer refreshed.
Apps and Settings Installed During Initial Setup
Information that details what applications and settings are installed when setting up a WKU-owned machine for a client.
Printing in Color (macOS)
Instructions for printing in color from a Mac to a Manage Print Service (MPS) device.
Adding WKU Email to Device
Instructions for adding a WKU Account onto an Android, iOS, or macOS device.
Clearing Outlook Cache
Instructions for resetting an account in Outlook for macOS.
Edit Permissions for Zoom Desktop Client for MacOS
Instructions on how to edit permissions for Zoom if the client clicked "Don't Allow" when prompted to give microphone or camera access by the Zoom Desktop Client.
Allow Permissions for Zoom Desktop Client for Mac
Information about permissions for Zoom Desktop Client for Macs on 10.14 Mojave and 10.15 Catalina
Using the Privileges App to Install Software on WKU-Owned Macs
Instructions for granting admin privileges to macOS user accounts.
Recovering Lost Word Documents (macOS)
Information about recovering lost Word documents on macOS.
Installing and Configuring Cisco Secure Client VPN
Instructions for setting up Cisco Secure Client VPN.
Installing SPSS (macOS)
Instructions for installing SPSS on macOS.
Missing Features in New Outlook Mode
Information on which features and functions are unavailable in "New Outlook" for Mac.