Software & Programs

Articles about software and programs supported by WKU ITS. (e.g., Adobe Acrobat, Office 365, Microsoft Office, SPSS, SAS, Respondus, etc.)

Categories (12)

Adobe Acrobat

Articles about issues with Adobe Acrobat.


Articles about issues with the AppXtender software.

Microsoft Office

Articles about the Microsoft Office Suite programs.


Articles about the Mathematica program.

Microsoft 365

Articles about the Microsoft 365 program ( ).


Articles about the Respondus program.


Articles about the SAS software.


Articles about the SPSS software.

Symantec Endpoint Protection

Articles about the Symantec Endpoint Protection Program.

Web Browsers

Articles about issues with the web browsers Chrome, Firefox, Safari, and Internet Explorer.


Articles about the ZOOM CallREC software.

Adobe Sign

Articles about Adobe Sign.

Articles (25)

Acrobat Failed to Connect to the DDE Server

Information about Adobe Reader displaying the following error: Fatal Error: Acrobat failed to connect to the DDE server.

Adobe Creative Cloud Prompting for Login on Lab / Classroom / Student Workstation

Instructions for logging into the Adobe Creative Cloud on a lab, classroom, or student workstation.

Adobe Reader Missing Save As Option

Information and instructions regarding Adobe Reader not having the option to select Save As when working with a document.

Converting .pages to .docx

Instructions for converting a Pages document to a Word document.

Converting Pictures to Vector Images

Information about vector images and conventional image formats.

Display Insert Panel as Horizontal Bar

Instructions for making the Insert Panel appear horizontally at the top of Dreamweaver.

Enrolling into Azure Dev Tools for Teaching

Instructions for enrolling into Azure Dev Tools for Teaching.

Exporting Keynote Presentations for PowerPoint

Instructions for exporting Keynote presentations to PowerPoint format.

Exporting Project as PDF

Instructions on how to save an InDesign project as a PDF file.

Finding Automatic Backup Software

Information for getting software to automatically backup data from a computer to an external hard drive.

Hyperlink Has Incorrect Destination

Information on when a hyperlink doesn't direct to the expected website.

Installing ArcGIS

Information about installing ArcGIS on WKU-owned Windows machines.

Installing Citrix Receiver

Instructions for installing the Citrix receiver.

Installing Kaufman Hall Axiom Budgeting Software

Instructions for installing the Kaufman Hall Axiom budgeting software.

Installing Read&Write

Instructions for installing Read&Write software.

Installing Stata 16

Instructions for installing Stata 16.

Issues with PuTTY

Information on getting assistance with PuTTY.

Issues with Titanium

Information about installing and troubleshooting the Titanium Scheduling Software.

Logging in to Financial Edge

Instructions on how to log in to Financial Edge (Blackbaud).

Logging into Adobe Spark

Instructions for logging into Adobe Spark.

Opening OpenDocument Presentation Files

Instructions for saving an OpenDocument Presentation as a PowerPoint Presentation.

Photoshop File not Saving Due to Maximize Compatibility

Information about why a Photoshop file won't save when maximize compatibility is on.

Resolving Java Corrupt Error Message

Instructions for resolving a corruption error when installing Java.

Signing up to Handshake as an Employer

How to sign up to Handshake as an employer so you can post job listings

TurningPoint Not Displaying the Correct Answer

Instructions for adding a Correct Answer Indicator to TurningPoint results slides.