Articles about the Microsoft 365 program ( http://wku.edu/it/sms/microsoft_sa.php ).

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OneDrive

Articles about Microsoft OneDrive.

Articles (33)

Accessing Online Contact Lists (macOS)

Information on the limitation of Contact Lists in Outlook for Mac.

Accessing Shared Mailbox Accounts

Instructions for accessing shared mailbox accounts after migration to Microsoft 365.

Accessing WKU Exchange Accounts After Migration to Microsoft 365

Information about updating mail application credentials after having your email account migrated to Microsoft 365.

Background Installation Hanging

Instructions on what to do if your Microsoft 365 installation hangs in the last 30% of the install.

Cannot Save as Adobe PDF in Microsoft Word

Instructions on how to fix the Save as Adobe PDF function in Microsoft Word.

Creating a Hyperlink to a Specific Location Within the Same Word Document

Instructions for creating a hyperlink in a Word document that leads to a specific location on the same document.

Creating a Mailing Group in Microsoft 365

Instructions on creating mailing groups in Outlook.

Creating Email Forms (Templates) in Outlook (Windows)

Instructions on how to create a form or template to send the same or similar emails without having to re-type them over and over.

Deactivating Office365 Licenses

Instructions on deactivating Office365 licenses so you can install it on a different device.

Enabling the Developer Tab in Outlook (Windows)

Instructions on how to turn on the Developer tab because it is not visible by default.

Installation Failing To Start

Information about Microsoft 365 installations failing to start.

Installing Add-Ins

Instructions for adding add-ins to Office 2019 apps for macOS computers.

Installing Microsoft 365 (Android)

Instructions for current Faculty/Staff/Students on installing Microsoft 365 for free on their personal Android device.

Installing Microsoft 365 (iOS)

Instructions for current Faculty/Staff/Students on installing Microsoft 365 for free on their personal iPhone/iPad.

Installing Microsoft 365 (Windows)

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Windows computer. Currently, Office 365 offers Office 2016.

Installing Microsoft 365 on a Personally Owned Mac

Instructions for current Faculty/Staff/Students on installing Microsoft 365 for free on their personal Mac.

Installing Microsoft Office (Chromebook)

Information about installing Microsoft Office on a ChromeOS device.

Installing Microsoft Office on WKU-Owned Macs

Instructions for installing Microsoft Office on a WKU-owned macOS device.

Microsoft Office is Taking a Long Time to Install

Information regarding Microsoft Office taking a long time / failing to install on Windows computers.

Microsoft Word 365 Storing Documents in Cloud Storage

Information about Microsoft Word 365 auto-saving documents in cloud storage.

Missing Features in New Outlook Mode

Information on what functions are unavailable in the "New" mode of Outlook for Mac.

Personal Event Displaying on Shared Calendar (macOS)

Information on the behavior of how Outlook for Mac creates events when multiple calendars are configured for an account.

Receiving Visual Basic Error About Adobe Add-On

Information about run-time errors when using an unsupported version of Adobe Acrobat with newer versions of Microsoft Office on macOS devices.

Removing Microsoft Teams from Start-Up

How to prevent Microsoft Teams from attempting to launch each time the computer boots.

Repeatedly Requesting Keychain Access

Instructions for allowing Keychain Access to Office apps on macOS computers.

Resetting Office for Mac License and Sign-In

Instructions on clearing license and activation files stored in macOS system folders that may prohibit activation and use of Office for Mac apps.

Resolving Editing Permissions Error

Instructions on how to fix the error: "Your account doesn't allow editing..."

Sending Email Using Forms (Templates) in Outlook (Windows)

Instructions on how to create a new email using a form (template) you have already saved in Outlook for Windows.

Shared Mailbox Deleted Items Stored in Personal Account Deleted Items

Information about shared mailboxes' deleted items going to a user's personal deleted items folder.

Subscription Expired Message

Information about Microsoft 365 stating that the subscription has expired.

Turning Off Smart Quotes in Word

Instructions to prevent Word from automatically replacing single and double quotation marks with curved typographer's quotes also known as smart quotes.

Using a WKU Email Address With Microsoft Teams

Information about using a WKU email address with Microsoft Teams.

Using TopperMail Account with Microsoft 365 Trial Version

Information about using your TopperMail account with a trial version of Microsoft 365.