Articles about the Microsoft Office 365 program ( http://wku.edu/it/sms/microsoft_sa.php ).

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OneDrive

Articles about Microsoft OneDrive.

Articles (26)

Accessing Online Contact Lists (macOS)

Information on the limitation of Contact Lists in Outlook for Mac.

Accessing Shared Mailbox Accounts After Migration to Office 365

Instructions for accessing shared mailbox accounts after migration to Office 365.

Accessing WKU Exchange Accounts After Migration to Office 365

Information about updating mail application credentials after having your email account migrated to Office 365.

Background Installation Hanging

Instructions on what to do if you Office 365 installation hangs in the last 30% of the install.

Creating a Mailing Group in Office 365

Instructions on creating mailing groups in Outlook.

Deactivating Office365 Licenses

Instructions on deactivating Office365 licenses so you can install it on a different device.

Installation Failing To Start

Information about Office 365 installations failing to start.

Installing Microsoft Office (Chromebook)

Information about installing Microsoft Office on a ChromeOS device.

Installing Microsoft Office 365 (Android)

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Android device.

Installing Microsoft Office 365 (iOS)

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal iPhone/iPad.

Installing Microsoft Office 365 (Windows)

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Windows computer. Currently, Office 365 offers Office 2016.

Installing Microsoft Office 365 on a Personally Owned Mac

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Mac. Currently, Office 365 offers Office 2019.

Installing Microsoft Office on WKU-Owned Macs

Instructions for installing Microsoft Office on a WKU-owned macOS device.

Microsoft Office is Taking a Long Time to Install

Information regarding Microsoft Office taking a long time / failing to install on Windows computers.

Missing Features in New Outlook Mode

Information on what functions are unavailable in the "New" mode of Outlook for Mac.

Personal Event Displaying on Shared Calendar (macOS)

Information on the behavior of how Outlook for Mac creates events when multiple calendars are configured for an account.

Receiving Eligible Institution Error

Information about the error message that the school is not an eligible institution for Office 365 activation.

Receiving Visual Basic Error About Adobe Add-On

Information about run-time errors when using an unsupported version of Adobe Acrobat with newer versions of Microsoft Office on macOS devices.

Removing Microsoft Teams from Start-Up

How to prevent Microsoft Teams from attempting to launch each time the computer boots.

Repeatedly Requesting Keychain Access

Instructions for allowing Keychain Access to Office apps on macOS computers.

Resetting Office for Mac License and Sign-In

Instructions on clearing license and activation files stored in macOS system folders that may prohibit activation and use of Office for Mac apps.

Resolving Editing Permissions Error

Instructions on how to fix the error: "Your account doesn't allow editing..."

Shared Mailbox Deleted Items Stored in Personal Account Deleted Items

Information about shared mailboxes' deleted items going to a user's personal deleted items folder.

Subscription Expired Message

Information about Office 365 stating that the subscription has expired.

Using TopperMail Account with Office365 Trial Version

Information about using your TopperMail account with a trial version of Office 365.

Word 365 Storing Documents in Cloud Storage

Information about Word 365 auto-saving documents in cloud storage.