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Resetting Default Outlook Views (Outlook 2019 Windows)
Instructions for resetting the default folder view on Outlook 2019.
Requesting Assistance with WKU Email
Instructions for reporting a problem with WKU email accounts.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Office 365.
Accessing Shared Mailbox Accounts After Migration to Office 365
Instructions for accessing shared mailbox accounts after migration to Office 365.
Manually Syncing Email
How to manually sync an unpopulated mailbox in Outlook.
Filtering Messages by Unread (iOS)
Instructions for toggling the unread messages features in the built-in iOS mail app.
Removing an Email Account
Instructions for removing an account from Outlook 2019 (Windows).
Creating a Mailing Group in Office 365
Instructions on creating mailing groups in Outlook.
Emailing Submitted Forms
Instructions for forms emailing submissions within Omni CMS.
Accessing WKU Exchange Accounts After Migration to Office 365
Information about updating mail application credentials after having your email account migrated to Office 365.
Missing Features in New Outlook Mode
Information on what functions are unavailable in the "New" mode of Outlook for Mac.
Shared Mailbox Deleted Items Stored in Personal Account Deleted Items
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
Messages Encrypted When Using Outlook Web Access
Instructions for enabling or disabling email encryption with OWA.
Managing Blackboard Notification Settings
Information about managing Blackboard notifications.
Finding Student Email Address from WKU ID Numbers
Instructions for finding a student's email address on TopNet using their WKU ID Number.