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Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Accessing WKU Exchange Accounts After Migration to Microsoft 365
Information about updating mail application credentials after having your email account migrated to Microsoft 365.
Sending an Email
Instructions for sending an email through Blackboard.
Opening a .MSG File on macOS
Instructions for opening an MSG file on macOS.
Creating a Mailing Group in Microsoft 365
Instructions on creating mailing groups in Outlook.
Outlook Loading Other Account
Information about Outlook Web Access (OWA) loading a non-WKU account when clicking a link to navigate to the account.
Enabling Light Version (OWA)
Instructions on how to enable the light version on Outlook Web Access (OWA).
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Adding Secondary Exchange Accounts (Outlook 2019)
Instructions for adding a secondary Exchange account to Outlook 2019 on Windows.
Microsoft Word 365 Storing Documents in Cloud Storage
Information about Microsoft Word 365 auto-saving documents in cloud storage.
Using TopperMail Account with Microsoft 365 Trial Version
Information about using your TopperMail account with a trial version of Microsoft 365.
Shared Mailbox Deleted Items Stored in Personal Account Deleted Items
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
Adding TopperMail or Exchange Account on Android Gmail
Instructions to add WKU email accounts to an Andriod device via Exchange account type.
Emails Composed in Windows 10 Email Utility Not Sending
Information about emails not sending from the Windows 10 email creation utility.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.