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Securing a Compromised Faculty / Staff Email Account
Instructions on handling a compromised faculty / staff email account.
Replying to an Email Scam
Instructions on what to do if you responded to a phishing email scam.
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.
Account Disable Warning
Information about why you may have received an Account Disable Warning email for your WKU employee account.
Accessing Another Employee's Accounts
Information about how to gain access to another employee's accounts.
Disabling Messaging on Blackboard Course Sites
Information about disabling the Blackboard Messages in specific courses.
Sending Duplicate Attachments
Instructions for removing the Adobe Send and Track Add-in which can cause corrupt email attachments.
Displaying New Message Notifications
Instructions for enabling new message notifications in Outlook for Windows.
Using a Yubico Key Fob for Microsoft Authentication
Instructions for configuring and using a Yubico USB Security Key Fob with Microsoft's Authentication.
Deleting an Email Account
Information about having a WKU email account deleted.
Resetting WKU Email Account Multi-Factor Authentication
Instructions for resetting MFA for WKU Email Accounts.
Parent Email Cannot be Updated by Student in TopNet
Information for updating parent email information in TopNet.
WKU Email Account Creation
Information on when WKU email accounts are created.
Microsoft 365 and Email Access Timeline
Information about accessing Microsoft 365 and student email after graduation and/or absence from WKU.
Blackboard Emails Sending To Exchange Inbox
Information for the default email behavior from Blackboard emails to Exchange account.