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Associating a New Phone or Device with Microsoft Authenticator
Instructions for adding a new phone or device to access your WKU account.
Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Creating a Mailing Group in Microsoft 365
Instructions on creating mailing groups in Outlook.
Creating Email Forms (Templates) in Outlook (Windows)
Instructions on how to create a form or template to send the same or similar emails without having to re-type them over and over.
Emailing Submitted Forms
Instructions for forms emailing submissions within Web CMS.
Reporting Spam/Phishing Email
Information for handling spam and phishing scam emails.
Email Account Not Syncing
Instructions for correcting email not syncing on iOS devices.
Creating a Mail Merge in Microsoft Word (Windows 11)
Instructions for using Mail Merge in Microsoft Word to send email messages through older versions of Outlook on Windows 11.
Sending Mail with Mail Merge from Multiple Accounts
Instructions for selecting which account from which to send Mail Merge messages if there is more than one account in Outlook.
Opening Email and Calendar in Two Windows Simultaneously (Outlook)
Instructions for opening calendar and email side-by-side.
Sending Secure or Large Files
Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.
Unable to Add WKU Email to Apple Mail (macOS)
Information regarding Microsoft's depreciation of Exchange Web Services (EWS) and the impact on Apple Mail (macOS).
Resetting WKU Email Account Multi-Factor Authentication
Instructions for resetting MFA for WKU Email Accounts.
Accessing and Using Microsoft 365 After Graduation
Information about accessing Microsoft 365 after graduation and/or absence from WKU.
Student Email Account Lifespan
Information about how long students can keep their email accounts.