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Information on "temporary locked" error message when trying to login to WKU account.

Instructions for using the Microsoft Authenticator app if you do not currently have internet connectivity on your smart phone or mobile device.

Instructions for self-migrating from the Outlook Mobile app to the Microsoft Authenticator app as a default for multi-factor authentication.

Information regarding Microsoft's depreciation of Exchange Web Services (EWS) and the impact on Apple Mail (macOS).

Instructions for getting assistance with email that has been lost or deleted.

Information about the maximum amount of recipients you can email in one email through Exchange.

Information on when WKU email accounts are created.

Instructions for archiving email using Outlook for Windows.

Instructions for turning off Cached Exchange Mode in Outlook for Windows.

Instructions for accessing shared mailbox accounts after migration to Microsoft 365.

Instructions on how to create a new email using a form (template) you have already saved in Outlook for Windows.

Instructions on creating mailing groups in Outlook.

Instructions for resetting your WKU Account password.

Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.

Information about accessing Microsoft 365 and student email after graduation and/or absence from WKU.