Using Microsoft Authenticator App with Student Email

Issue/Question

How do I set up the Microsoft Authenticator app for my student email account? 

Environment

  • WKU Email
    • Student Email

Resolution

The following steps will need to be followed once multi-factor authentication has been enabled for your account. If you have previously enabled multi factor authentication in another manner, like text messaging, please contact the ITS Service Desk to request that multi factor authentication be reset.
You must have the mobile app authentication enabled for you to be able to follow these instructions. Follow this article if you need to configure multi-factor authentication.
  1. Open the Google Play app.
  2. Search for the Microsoft Authenticator app, then select Install.
  3. Once installed, select OK on the Data Privacy screen. 
  4. Open the app and select the icon in the top right, then Add account.
  5. Select the Work or school account option and sign in with student email. Then, scan the QR code to fully setup the app as an authentication method.
  6. Select your student email and use the six-digit code to sign into your email.
You must have the mobile app authentication enabled for you to be able to follow these instructions. Follow this article if you need to configure multi-factor authentication.
  1. Open the App Store.
  2. Search for the Microsoft Authenticator app, then select Get.
  3. Once installed, you may have to use FaceID or enter your phone's passcode to get into the app. 
  4. Select the icon in the top right.
  5. Add your student email to the Work or school account option. Then, scan the QR code to fully setup the app as an authentication method.
  6. Select your student email and use the six-digit one-time password code to sign into your email.

Details

Article ID: 3435
Created
Tue 1/14/20 11:43 AM
Modified
Fri 11/5/21 6:46 PM