Articles about the WKU email system (;

Categories (4)

Settings and Configuration

Information about WKU email accounts, settings, and configuration.

Distribution Lists

Information about email Distribution Lists.

Using Email

Articles about using WKU email.

OWA (Outlook Web Access)

Articles about using Outlook Web Access.

Articles (22)

Accessing and Using Microsoft 365 After Graduation

Information about accessing Microsoft 365 after graduation and/or absence from WKU.

Changing Student Email Multi Factor Authentication Phone Number

Information about changing a student email multi factor authentication number.

Creating Joint Admissions Account

Information about when a student email account will be created for Joint Admissions students.

Determining if a Device Supports USB-A or USB-C

Guidance for determining if your device supports USB-A or USB-C for the Yubico USB Security Key Fob.

Emails Bounceback When Using Auto-Complete

Information about emails bouncing back when using auto-completed address entries.

Finding WKU Email Addresses

Information on looking up a WKU email address.

Forwarding an Email

Instructions on how to forward an email through the Outlook Web App (

Prompting for Username and Password

Instructions on what to do when Outlook asks for a username and password.

Random .TXT Files Attached to Email

Information about random .TXT files being attached to emails.

Receiving Account Does Not Exist Login Error

Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"

Renaming Email Account

Information on how to rename your WKU email account.

Requesting a Departmental Shared Calendar

Instructions for requesting a new Public Folder or shard calendar.

Requesting Assistance with WKU Email

Instructions for reporting a problem with WKU email accounts.

Sharing Calendar Color Categories

Information about sharing the calendar color categories from WKU email accounts.

Sharing Calendar with Non-WKU People

Information about sharing a calendar outside of WKU.

Signing into a Student Email Account using Azure Active Directory

Information about accessing a TopperMail account that uses Azure Active Directory.

Unblocking Email Accounts

Instructions for enabling sign-in for an email account when it has been blocked.

Using a Yubico Key Fob for Microsoft Authentication

Instructions for configuring and using a Yubico USB Security Key Fob with Microsoft's Authentication.

Using Microsoft Authenticator App

Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.

Using Microsoft Authenticator App Offline

Instructions for using the Microsoft Authenticator app if you do not currently have internet connectivity on your smart phone or mobile device.

Warnings About Emails Coming from Non-WKU Accounts

Information about email tags that were enabled October 17, 2018 on all WKU Exchange accounts alerting users that messages originated outside of the WKU Exchange server.

WKU Email Format

Information on how WKU Email addresses (Faculty, Staff, Students, Alumni, and Affiliates) are formatted.