Information about WKU email accounts, settings, and configuration.

Articles (33)

Accessing Another Employee's Accounts

Information about how to gain access to another employee's accounts.

Accessing CommuniGate Email

Information about accessing student email accounts that were created before 2010.

Accessing Email After Ending Employment

Information about access email for retirees, temporary/seasonal, and other employees leaving WKU.

Accessing Student Email Before Registration

Information about accessing student email accounts before registering for classes for the first time.

Account Disable Warning (Exchange)

Information about why you may have received an Account Disable Warning email for your Exchange account.

Account Temporarily Locked to Prevent Unauthorized Use

Information on "temporary locked" error message when trying to login to email.

Adding WKU Email Account to macOS

Instructions for adding a WKU email account to macOS' built-in mail application.

Changing Department in the Global Address Book

Instructions for changing your department listed in the Global Address book for WKU.

Changing Email Time Zone

Instructions for changing the time zone for WKU email accounts.

Changing Shared Mailbox Account Manager

Information on how to change the manager of a shared mailbox account.

Configuring Inbox Rules

Instructions for setting up inbox rules for your WKU email.

Configuring Microsoft Multi-Factor Authentication

Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.

Constantly Being Logged Out

Instructions for when WKU email constantly logs the user out of their account after entering their password.

Creating Affiliate/Non-Employee Accounts

Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.

Creating Employee Email Account

Information on when Faculty and Staff will get their email account created.

Deleting an Email Account

Information about having a WKU email account deleted.

Finding an Email Address

Instructions for finding your WKU email address.

Finding Manager of Shared Mailbox Account

Instructions on how to find the manager of a shared mailbox account.

Finding Username to Generic Email Account

Instructions on finding the username of a WKU generic email account.

Logging in to Generic Email Account

Instructions for logging in to an Exchange generic email account. (e.g., bigred@wku.edu)

Logging into WKU Email

Instructions for logging into WKU email.

Other Email Account Overriding WKU Email Login

Information on how to prevent an alternate email account from overriding your WKU email account login.

Receiving Something Went Wrong Login Error

Instructions on what to do when you receive the following error when logging into WKU Email: "Oops! Something went wrong. :("

Requesting Alumni Email Account

Instructions for Alumni requesting that a WKU email account be created.

Requesting Shared Mailbox Accounts

Instructions for requesting a shared mailbox account (e.g., bigred@wku.edu).

Resetting a Student Email Password

Instructions for resetting your student email password.

Securing a Compromised Faculty / Staff Email Account

Instructions on handling a compromised faculty / staff email account.

Securing Compromised Student Email Account

Instructions on handling a compromised student email account.

Student Email Account Lifespan

Information about how long students can keep their email accounts.

Student Email Password Expiration

Information about student email passwords expiring, causing clients to be unable to sign into their account.

Using OneDrive to Share Files

Instructions for uploading a file within Microsoft OneDrive and sharing it with other users.

WKU Email Account Creation

Information on when WKU email accounts are created.