Email & Calendars

Articles about Student/Alumni (TopperMail) and WKU Employee (Exchange) email.

Categories (3)


Articles about the WKU Employee email system (

Mailing Lists

Articles about the WKU Mailing List System.


Articles about the Student/Alumni email system (

Articles (13)

Account Temporarily Locked to Prevent Unauthorized Use

Information on "temporary locked" error message when trying to login to email.

Configuring Microsoft Multi-Factor Authentication

Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.

Emailing Specific Students

Instructions for WKU faculty/staff on how to email specific groups of students.

Hiding Secondary Address From Global Address List

Information on how to make only one WKU email address appear in the employee and student email server address books.

Incoming Messages Displaying Wrong Sender (Apple Mail)

Instructions for how to fix emails displaying the wrong sender in Apple Mail.

Recovering Missing or Deleted Emails

Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.

Renaming Email Account

Information on how to rename your WKU email account.

Reporting a Compromised Account

Information on what to do if you notice someone's WKU email account has been compromised.

Resetting TopperMail or G Suite Multi-Factor Authentication

Instructions for resetting MFA on TopperMail or G Suite accounts.

Sending a Mass Student Email

Instructions on sending a mass student email.

Using the WKU Email Utility

Instructions on how to generate an email list from InfoView and use it to send an email via the WKU Email Utility on TopNet

Verifying Legitimacy of WKU Emails

Information about verifying the legitimacy of an email send from a WKU email address.

WKU Email Format

Information on how WKU Email addresses (Faculty, Staff, Students, Alumni, and Affiliates) are formatted.