Resetting Your NetID Password

Issue/Question

How do I reset my NetID password?

Resolution

Best Practices When Choosing a New Password: Use at least 12 characters. Include a mix of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $). Do not reuse passwords from other accounts. 

1. Go to Accounts Management​.
   Note: Alumni who have not enrolled in classes since 1990 cannot use the Accounts Management page.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
   Note: If you do not have a Social Security Number use last 4 digits of your WKUID.
3. Click Next.
4. If security question and answer have already been setup, you will be prompted to enter answer. If security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset NetID Password.
7. Enter new password.
8. Click Change Password.

Note: The Accounts Management page will not work for individuals with incorrect information on file with WKU (last name, birth date, or last 4 of Social Security Number). If your information is not working, follow steps in this article.