Body
Issue/Question
How do I reset my NetID password?
Resolution
Best Practices When Choosing a New Password: Use at least 12 characters. Include a mix of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $). Do not reuse passwords from other accounts.
IMPORTANT: For Users with WKU-Owned Devices Currently On Campus or Using VPN
- Windows: Reboot device following password change.
- Mac: Sync password to device following password change.
- Go to Accounts Management.
Note: Alumni who have not enrolled in classes since 1990 cannot use the Accounts Management page.
- Enter your last name, birth date, and last 4 digits of your Social Security Number.
Note: If you do not have a Social Security Number use last 4 digits of your WKUID.
- Click Next.
- If security question and answer have already been setup, you will be prompted to enter answer. If security question has not been setup, you will be prompted to create one.
- Click Submit Security Answer.
- Click Reset NetID Password.
- Enter new password.
- Click Change Password.
Note: The Accounts Management page will not work for individuals with incorrect information on file with WKU (last name, birth date, or last 4 of Social Security Number). If your information is not working, follow steps in this article.