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Clearing Outlook Cache
Instructions for resetting an account in Outlook for macOS.
Unsending an Email
Information on unsending an email.
Increasing Maximum Guest Accounts Limit
Information about overriding the maximum number of guest accounts.
Banner Finance Reports Prompting for Credentials
Banner Finance Reports is persistently asking for credentials when trying to run a finance report.
Creating Employee Email Account
Information on when Faculty and Staff will get their email account created.
Creating Affiliate/Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Hosting a Zoom Webinar
Information about hosting Zoom webinars.
ILL Error: Account has Expired
Instructions for when Online Interlibrary Loan system displays error: Your account has expired.
Logging Into a WKU-Licensed Zoom Account
Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.
Automatically Deleting Old Emails
Instructions for having Outlook automatically delete old emails.
Accessing and Using Microsoft 365 After Graduation
Information about accessing Microsoft 365 after graduation and/or absence from WKU.
Adding Exchange Account to Outlook App (Android)
Instructions for adding a WKU Exchange account through the Outlook for Android app.
Creating Guest Accounts
Instructions for Facultly/Staff on creating guest accounts.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Ending Employment and Disabling Accounts
Information for hiring managers on how to disable WKU accounts for a terminated employee.