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Information about sending emails from shared mailbox accounts migrated to Microsoft 365.

Instructions for accessing shared mailbox accounts after migration to Microsoft 365.

Information about shared mailboxes' deleted items going to a user's personal deleted items folder.

Information on what to do when Outlook keeps prompting for your username and password on startup and will not accept it.

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Information about renewing student worker TopNet accounts.

Instructions for setting up WKU Guest Account MFA for Blackboard access.

Information regarding gaining access to a student's account when they are not the student.

Information about the error message "the logon method you are using is not allowed" when trying to log into a computer.

Instructions for adding a TopperMail account to an iPhone or iPad.

Instructions for adding a WKU Exchange account through the Outlook for Android app.

Instructions for opening an incognito window in Google Chrome.

Instructions for Alumni requesting that a WKU email account be created.

Creating Guest Accounts

Instructions for Facultly/Staff on creating guest accounts.

Available WKU Networks

Information about the connection options available to WKU students, employees, affiliates, and guests.

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