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Accessing and Using Microsoft 365 After Graduation
Information about accessing Microsoft 365 after graduation and/or absence from WKU.
Student Email Account Lifespan
Information about how long students can keep their email accounts.
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.
Accessing Another Employee's Accounts
Information about how to gain access to another employee's accounts.
Accounts Flagged for Suspicious Activity
Instructions for encountering Accounts Flagged for Suspicious Activity when accessing Library Databases.
Securing a Compromised Faculty / Staff Email Account
Instructions on handling a compromised faculty / staff email account.
Gaining Access to a Student's Account
Information regarding gaining access to a student's account when they are not the student.
Gaining Access to Blackboard
Information on when you will be able to login Blackboard.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Requesting Advance Access
Information for requesting access to the Ellucian Advance system.
Requesting TopNet Faculty Services Tab Access
Instructions for requesting Faculty Services tab in TopNet.
Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to WKU account.
Associating a New Phone or Device with Microsoft Authenticator
Instructions for adding a new phone or device to access your WKU account.
Differences in WKU Accounts
Information about the differences in WKU accounts.
Syncing Mac to Log In with New Password
Instructions for Mac users needing to update the computer account password to stay in sync with their NetID account password.