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Instructions for accessing shared mailbox accounts after migration to Microsoft 365.

Information about updating mail application credentials after having your email account migrated to Microsoft 365.

Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.

Information about Outlook Web Access (OWA) loading a non-WKU account when clicking a link to navigate to the account.

Information about sending emails from shared mailbox accounts migrated to Microsoft 365.

Instructions for adding a secondary Exchange account to Outlook 2019 on Windows.

Information about using your TopperMail account with a trial version of Microsoft 365.

Information about shared mailboxes' deleted items going to a user's personal deleted items folder.

Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.

Information about accessing Microsoft Office after graduation and/or absence from WKU.

Information about using a WKU email address with Microsoft Teams.

Information about student email passwords expiring, causing clients to be unable to sign into their account.

Instructions for deleting an account from Outlook 2019 for macOS.

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Instructions on what to do when you get the message "login attempts exceeded" when trying to login to Omni CMS.

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