Issue/Question
When will my employee email be created?
Resolution
If you had a
WKU email before and
it is disabled, it will not automatically re-enable with a new employment status. You need to request WKU ITS to re-enable your email. Please contact the
ITS Service Desk or submit a service request by clicking the Request Service button.
Full-Time Faculty, Part-Time Faculty, Full-Time Staff
- Accounts automatically create 24 hours after Human Resources sets Banner employment status to active.
Part-Time Staff, Occasional Employees
- Email accounts are not automatically created for this employment status.
- Once Banner employment status is set to active, request account creation by contacting the ITS Service Desk or submit a service request by clicking the Request Service button.
Graduate Assistants, Student Workers
- Accounts ending in @wku.edu are not created for Graduate Assistants or Student Workers. Access to various WKU systems granted through use of existing TopperMail accounts.
Note: The only supported method for accessing this account is through Webmail.
Non-Employees / Affiliates
- Information regarding non-employee and affiliate accounts is available here.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.