Email or Microsoft 365 Issue or Request

Why request this service?

Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding employee or TopperMail email or any Microsoft 365 application. Some examples include:

  • Request involving employee ( email.
  • Request involving student, affiliate, or alumni ( TopperMail email.
  • Request involving Excel, Office, OneDrive, PowerPoint, Teams, Word, and so on.
  • Request involving a shared mailbox or calendar.
  • Request involving a distribution list.
  • Request involving a calendar room or resource (ex., a room or vehicle you can schedule through a calendar).
  • Request involving Google Workspace (College of Education only).
Request Service

Related Articles (14)

Instructions for resolving attachment issue in Outlook application on macOS.
Information about changing the manager of an email distribution list.
Information on how to change the manager of a shared mailbox account.
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Information on when Faculty and Staff will get their email account created.
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.
Instructions on having someone's distribution groups modified.
Information on how to rename your WKU email account.
Instructions on how to request a new mailing list hosted by WKU ITS.
Instructions for reporting a problem with WKU email accounts.
Instructions for requesting a shared mailbox account (e.g.,
Instructions for disabling the Cached Exchange Mode in order to resolve Shared Mailbox sync issues.
Information about sending meeting requests to listserv addresses.


Service ID: 245
Wed 4/14/21 8:49 AM
Mon 11/6/23 1:40 PM