Email or Microsoft 365 Issue or Request

Why request this service?

Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding employee or TopperMail email or any Microsoft 365 application. Some examples include:

  • Request involving employee (@wku.edu) email.
  • Request involving student, affiliate, or alumni (@topper.wku.edu) TopperMail email.
  • Request involving Excel, Office, OneDrive, PowerPoint, Teams, Word, and so on.
  • Request involving a shared mailbox or calendar.
  • Request involving a distribution list.
  • Request involving a calendar room or resource (ex., a room or vehicle you can schedule through a calendar).
  • Request involving Google Workspace (College of Education only).
 
Request Service

Related Articles (80)

Accessing and Using Microsoft 365 After Graduation
Information about accessing Microsoft 365 after graduation and/or absence from WKU.
Accessing Email After Ending Employment
Information about access email for retirees, temporary/seasonal, and other employees leaving WKU.
Adding Members in Microsoft Teams
Instructions for adding a new member to an existing Team or Channel within Microsoft Teams.
Adding Members to a ListServ
Instructions for adding members to a ListServ mailing list.
Archiving Email (Outlook for Windows)
Instructions for archiving email using Outlook for Windows.
Assigning Delegate / Sharing Access to Calendar
Instructions for sharing a WKU personal calendar with a coworker in Outlook.
Change Mailing List Administrator
Instructions on changing the administrators of a listserv mailing list.
Changing Distribution List Manager
Information about changing the manager of an email distribution list.
Changing Email or Calendar Time Zone
Instructions for changing the time zone for WKU email and calendar accounts.
Changing Shared Mailbox Account Manager
Information on how to change the manager of a shared mailbox account.
Changing the View Mode in Word
Instructions on changing the view of a document in Word.
Configuration Standards for Microsoft 365 Teams and Groups
Information regarding configuration and requirements for Microsoft 365 products.
Creating a Contact List in OWA
Instructions for creating a Contact List in OWA.
Creating a Mail Merge in Microsoft Word (Windows 11)
Instructions for using Mail Merge in Microsoft Word to send email messages through older versions of Outlook on Windows 11.
Creating Affiliate / Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.