Email or Microsoft 365 Issue or Request

Why request this service?

Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding employee or TopperMail email or any Microsoft 365 application. Some examples include:

  • Request involving employee (@wku.edu) email.
  • Request involving student, affiliate, or alumni (@topper.wku.edu) TopperMail email.
  • Request involving Excel, Office, OneDrive, PowerPoint, Teams, Word, and so on.
  • Request involving a shared mailbox or calendar.
  • Request involving a distribution list.
  • Request involving a calendar room or resource (ex., a room or vehicle you can schedule through a calendar).
  • Request involving Google Workspace (College of Education only).
 
Request Service

Related Articles (14)

Cannot Add or View Attachments in Outlook (macOS)
Instructions for resolving attachment issue in Outlook application on macOS.
Changing Distribution List Manager
Information about changing the manager of an email distribution list.
Changing Shared Mailbox Account Manager
Information on how to change the manager of a shared mailbox account.
Creating Affiliate/Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Creating Employee Email Account
Information on when Faculty and Staff will get their email account created.
Installing Microsoft 365
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Meaning of Bounce Back Email
Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.
Modify Distribution List Membership
Instructions on having someone's distribution groups modified.
Renaming Email Account
Information on how to rename your WKU email account.
Requesting a Mailing List
Instructions on how to request a new mailing list hosted by WKU ITS.
Requesting Assistance with WKU Email
Instructions for reporting a problem with WKU email accounts.
Requesting Shared Mailbox Accounts
Instructions for requesting a shared mailbox account (e.g., bigred@wku.edu).
Shared Mailbox Folders Not Appearing
Instructions for disabling the Cached Exchange Mode in order to resolve Shared Mailbox sync issues.
Using a Listserv Address to Send a Meeting Invite
Information about sending meeting requests to listserv addresses.