WKU System Services

• Report WKU System Issues
• Cisco VPN Requests
• Blog/Server Hosting Requests

Categories (12)

Blackboard Services

Requests involving Blackboard ( https://blackboard.wku.edu ).
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Blog Services

Requests involving WKU’s WordPress Blog server.
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Duo / Cisco AnyConnect VPN Services

Requests involving the Duo Security app and/or Cisco AnyConnect VPN program.
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Google Workspace Services

Requests involving Google Workspace for Education (formerly G Suite).
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iWKU Services

Requests involving the iWKU mobile app.
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Library Services

Requests involving Library systems and software (e.g., One-Search Catalog, OCLC, Interlibrary Loan, PastPerfect).
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Mediasite Services

Requests involving Mediasite (e.g., create catalog).
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myWKU Services

Requests involving myWKU ( http://my.wku.edu ).
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Office 365

Requests involving Microsoft Office 365 or OneDrive.
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Omni CMS Services

Requests involving Omni CMS.
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Payment Acceptance Services

Requests involving accepting credit card payments online.
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Server & System Hosting Services

Requests involving servers and systems managed by WKU IT (e.g., request information, report issue).


Server Hosting is a service provided by central IT to University departments who need a managed server but don’t have the resources or expertise to operate one. Departments that want to run specialized software that addresses a specific need can take advantage of this service and not have to worry about managing server hardware and software. We offer this service using our VMware environment. We charge a yearly management fee for this service.
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Services (2)

Enterprise System Problem or Error

Tickets involving a problem, error, or question regarding an enterprise-level system affecting one client. Examples of enterprise-level systems include: Active Directory, Banner, Blackboard, Degree Works, Exchange Email, Infoview Reports, Internet, myWKU (Portal), Omni CMS (OU Campus), TopNet, and TopperMail.

Software Application Problem or Error

Tickets involving a problem, error, or question regarding a software application affecting one client. Examples of software applications include: Adobe Suite applications, Anti-Virus or Anti-Malware, BSR, Microsoft Office Suite applications, SAS, SPSS, and Web Browsers (i.e., Internet Explorer, Firefox, Safari). Available level of support may vary per application.