WKU System Services

• Report WKU System Issues
• Cisco VPN Requests
• Blog/Server Hosting Requests

Categories (13)

Blackboard Services

Requests involving Blackboard ( https://blackboard.wku.edu ).
Expand

Blog Services

Requests involving WKU’s WordPress Blog server.
Expand

Duo / Cisco AnyConnect VPN Services

Requests involving the Duo Security app and/or Cisco AnyConnect VPN program.
Expand

Google Workspace Services

Requests involving Google Workspace for Education (formerly G Suite).
Expand

iWKU Services

Requests involving the iWKU mobile app.
Expand

Library Services

Requests involving Library systems and software (e.g., One-Search Catalog, OCLC, Interlibrary Loan, PastPerfect).
Expand

Mediasite Services

Requests involving Mediasite (e.g., create catalog).
Expand

myWKU Services

Requests involving myWKU ( http://my.wku.edu ).
Expand

Office 365

Requests involving Microsoft Office 365 or OneDrive.
Expand

Omni CMS Services

Requests involving Omni CMS.
Expand

Payment Acceptance Services

Requests involving accepting credit card payments online.
Expand

Server & System Hosting Services

Requests involving servers and systems managed by WKU IT (e.g., request information, report issue).


Server Hosting is a service provided by central IT to University departments who need a managed server but don’t have the resources or expertise to operate one. Departments that want to run specialized software that addresses a specific need can take advantage of this service and not have to worry about managing server hardware and software. We offer this service using our VMware environment. We charge a yearly management fee for this service.
Expand

TeamDynamix

Requests involving the TeamDynamix ticketing system.
Expand

Services (2)

Enterprise System Problem or Error

Tickets involving a problem, error, or question regarding an enterprise-level system affecting one client. Examples of enterprise-level systems include: Active Directory, Banner, Blackboard, Degree Works, Exchange Email, Infoview Reports, Internet, myWKU (Portal), Omni CMS (OU Campus), TopNet, and TopperMail.

Software Application Problem or Error

Tickets involving a problem, error, or question regarding a software application affecting one client. Examples of software applications include: Adobe Suite applications, Anti-Virus or Anti-Malware, BSR, Microsoft Office Suite applications, SAS, SPSS, and Web Browsers (i.e., Internet Explorer, Firefox, Safari). Available level of support may vary per application.