Network or Voice Issue or Request

Affiliates, Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding WKU wired and Wi-Fi networks, phones and voice services, and cable television services. Some examples include:

• Wired and Wi-Fi Network
  • Report issue with wireless network (ex., WKU-Guest, WKU-Wireless, or WKU-Secure).
  • Request fixed IP Address for non-printer device.
  • Request new or report issue with data port.
  • Request new network cable.
  • Report issue registering game console or internet-ready device.
  • Report issue with the outdoor emergency warning system.
• Campus Phone or Voice
  • Activate or disconnect phone or fax line.
  • Relocate phone or fax line.
  • Request phone features or telephone accessories.
  • Billing questions and changes. (Learn more about our current service charge rates.)
  • Modify caller ID.
  • Modify call center.
  • Request new or report issue with Cisco Jabber.
  • Report phone or voice issue.
  • Update emergency notification system texts.
• Report cable television service issue.
• Request new or report issue with departmental device (ex., mobile device, tablet, hotspot).