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Services or Offerings?
Activate a Phone or Fax Line
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to request a new telephone or fax line activation?
Activate a Residence Hall Phone Line
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to activate your residence hall room phone line?
Change Caller ID Name
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?
Disconnect a Phone or Fax Line
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to have a WKU phone or fax line disconnected?
Duo Request
  1. Services
  2. WKU System Services
  3. Duo / Cisco AnyConnect VPN Services
Having issues associating a new device with Duo or need to report an issue?
Enable Cisco Jabber Phone and Instant Messaging
  1. Services
  2. Campus Phone Services
  3. Cisco Jabber
Do you need to enable both phone and instant messaging?
Questions about Billing or Account Information
  1. Services
  2. Campus Phone Services
  3. Billing & Account Services
Do you have questions about billing or account changes regarding WKU phone services?
Relocate a Phone or Fax Line
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to have a WKU phone or fax relocated on campus?
Report Phone or Fax Issue
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to report an issue with a WKU phone service, voicemail, voicemail password, or fax line?
Request Call Center Changes
  1. Services
  2. Campus Phone Services
  3. Call Center Services
Do you need changes made to an existing WKU telephone call center?
Request New Phone Features
  1. Services
  2. Campus Phone Services
  3. Phone Feature & Equipment Services
Do you need to have additional features added to your existing phone (e.g., activating voicemail, call forwarding, ring length)?
Request Phone Accessories
  1. Services
  2. Campus Phone Services
  3. Phone Feature & Equipment Services
Do you need to request phone related accessories (e.g., longer cords, headsets)?