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Services or Offerings?
Active Directory Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving Active Directory?
Banner, InfoView, TopNet, or Advance Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving Banner, InfoView, TopNet, Advance, or programming services?
Blackboard Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving Blackboard?
Classroom or AV Issue or Request
  1. Services
  2. Classroom, Zoom, & AV Services
Do you need ITS assistance involving a WKU classroom, AV, conference room, or an event space?
Computer or Device Issue or Request
  1. Services
  2. Computer & Printer Services
Do you need ITS assistance regarding a WKU-owned, lab, or personally-owned computer or device?
Cyber Security Issue or Request
  1. Services
  2. Security Services
Do you have an issue or request involving cyber security on your account, computer, device, or server (ex., compromised system, VPN, MFA, guest accounts, firewall, secure data recovery, and so on)?
Email or Microsoft 365 Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving employee or TopperMail email or a Microsoft 365 application?
Network or Voice Issue or Request
  1. Services
  2. Network or Voice Services
Do you have an issue or request involving a WKU network, Wi-Fi network, phone, voice, or cable television service?
Physical Security Technology Issue or Request
  1. Services
  2. Security Services
Do you have an issue or request involving Electronic Access Control (EAC), video surveillance, or key cabinets?
Printing Issue or Request
  1. Services
  2. Computer & Printer Services
Do you need ITS assistance regarding a printer?
Request AppStreaming Software or Installation in Lab
  1. Services
  2. Computer & Printer Services
Do you need software installed on a lab computer or made available via AppStreaming?
Request ITS Project Evaluation
  1. Services
  2. Project & Event Services
Do you need to request ITS to evaluate a proposed purchase or project? We can assess and determine necessary involvement for a project such as new software or application, server, or offering as well as including any feedback or concerns that should be considered by stakeholders or purchase evaluators.
Request ITS Services for Event
  1. Services
  2. Project & Event Services
  3. Special Event Services
Do you need to request ITS provide services for a special campus event (e.g., voice or data service)?
Request ITS Services for Project
  1. Services
  2. Project & Event Services
  3. Construction Project Services
Do you need to request ITS be involved in a construction project (e.g., audiovisual systems, communications systems, PDC-managed construction)?
TeamDynamix Issue or Request
  1. Services
  2. Software or System
Do you need a change to TeamDynamix or assistance from an admin?