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Activate a Phone or Fax Line
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to request a new telephone or fax line activation?
Activate a Residence Hall Phone Line
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to activate your residence hall room phone line?
Activate Employee as Faculty for Scheduling
  1. Services
  2. Accounts & Access Services
  3. Banner Access Services
Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?
Activate Faculty/Staff Advising Access
  1. Services
  2. Accounts & Access Services
  3. Banner Access Services
Do you need to have an employee activated as an advisor after they have completed AARC advising training?
Add/Remove Active Directory Group/Folder Access
  1. Services
  2. Accounts & Access Services
  3. Active Directory Access Services
Do you need to request a change to an employee’s Active Directory group/folder access?
Ask a Managed Print Service Question
  1. Services
  2. Computer & Printer Services
  3. Printing Services
Do you have a non-technical question about the Managed Print Service program?
Change Caller ID Name
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?
Change Manager of a Generic Email Account
  1. Services
  2. Email & Calendar Services
  3. Generic Email Services
Do you need to change the manager of a generic email account (e.g., bigred@wku.edu)?
Clean Up an Infected Computer
  1. Services
  2. Computer & Printer Services
  3. Faculty/Staff Computer Services
Do you think your WKU-owned computer is infected with a virus or malware?
Confirm Student Worker Banner Account
  1. Services
  2. Accounts & Access Services
Do you need to confirm your department’s existing student worker Banner accounts in order to keep them active?
Confirm Student Worker TopNet Advising Account
  1. Services
  2. Accounts & Access Services
  3. TopNet Access Services
Do you need to confirm your department’s existing student worker TopNet advising accounts in order to keep them active?
Continuing and Professional Development Course Creation
  1. Services
  2. WKU System Services
  3. Blackboard Services
Do you need to request the creation of a new Continuing and Professional Development Course site?
Create / Delete Access to Slate
  1. Services
  2. Accounts & Access Services
  3. Banner Access Services
Do you need to remove or grant access to a user in Slate?
Create / Modify / Delete Access to Banner / TopNet / InfoView / DocImaging
  1. Services
  2. Accounts & Access Services
  3. Banner Access Services
Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?
Create a Catalog
  1. Services
  2. WKU System Services
  3. Mediasite Services
Do you need to request a catalog be created?