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Services or Offerings?
Activate Employee as Faculty for Scheduling
  1. Services
  2. Software or System
  3. Banner Access Services
Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?
Activate Faculty/Staff Advising Access
  1. Services
  2. Software or System
  3. Banner Access Services
Do you need to have an employee activated as an advisor after they have completed AARC advising training?
Active Directory Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving Active Directory?
Blackboard Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving Blackboard?
Classroom or AV Issue or Request
  1. Services
  2. Classroom, Zoom, & AV Services
Do you need ITS assistance involving a WKU classroom, AV, conference room, or an event space?
Computer or Device Issue or Request
  1. Services
  2. Computer & Printer Services
Do you need ITS assistance regarding a WKU-owned, lab, or personally-owned computer or device?
Confirm Student Worker Account Access
  1. Services
  2. Software or System
  3. Banner Access Services
Do you need to confirm your department’s existing student worker accounts in order to keep them active?
Create / Modify / Delete Access to Banner / TopNet / InfoView
  1. Services
  2. Software or System
  3. Banner Access Services
Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet or InfoView
Deactivate Student Worker Accounts
  1. Services
  2. Software or System
  3. Banner Access Services
Do you have a student worker that is ending employment with your department and you would like their accounts (e.g., AD groups, email, Banner) deactivated?
Digital Security Issue or Request
  1. Services
  2. Security Services
Do you have an issue or request involving digital security on your account, computer, device, or server (ex., compromised system, VPN, MFA, guest accounts, firewall, secure data recovery, and so on)?
Email or Microsoft 365 Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving employee or TopperMail email or a Microsoft 365 application?
Modify Rights to Banner Index Number
  1. Services
  2. Software or System
  3. Banner Access Services
Do you need to request changes to an employee’s access to a Banner Index Number?
Network or Voice Issue or Request
  1. Services
  2. Network or Voice Services
Do you have an issue or request involving a WKU network, Wi-Fi network, phone, voice, or cable television service?
Physical Security Technology Issue or Request
  1. Services
  2. Security Services
Do you have an issue or request involving Electronic Access Control (EAC), video surveillance, or key cabinets?
Printing Issue or Request
  1. Services
  2. Computer & Printer Services
Do you need ITS assistance regarding a printer?