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Services or Offerings?
Activate a Phone or Fax Line
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to request a new telephone or fax line activation?
Activate a Residence Hall Phone Line
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to activate your residence hall room phone line?
Activate Employee as Faculty for Scheduling
  1. Services
  2. Accounts & Access Services
  3. Banner Access Services
Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?
Activate Faculty/Staff Advising Access
  1. Services
  2. Accounts & Access Services
  3. Banner Access Services
Do you need to have an employee activated as an advisor after they have completed AARC advising training?
Add/Remove Active Directory Group/Folder Access
  1. Services
  2. Accounts & Access Services
  3. Active Directory Access Services
Do you need to request a change to an employee’s Active Directory group/folder access?
Change Caller ID Name
  1. Services
  2. Campus Phone Services
  3. Phone & Fax Line Services
Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?
Change Manager of Shared Mailbox or Calendar Request
  1. Services
  2. Email & Calendar Services
  3. Shared Mailbox & Calendar Services
Do you need to change the manager of a shared mailbox (e.g., bigred@wku.edu) or calendar account?
Clean Up an Infected Computer
  1. Services
  2. Computer & Printer Services
  3. Faculty/Staff Computer Services
Do you think your WKU-owned computer is infected with a virus or malware?
Confirm Student Worker Account Access
  1. Services
  2. Accounts & Access Services
Do you need to confirm your department’s existing student worker accounts in order to keep them active?
Continuing and Professional Development Course Creation
  1. Services
  2. WKU System Services
  3. Blackboard Services
Do you need to request the creation of a new Continuing and Professional Development Course site?
Create / Modify / Delete Access to Banner / TopNet / InfoView / DocImaging
  1. Services
  2. Accounts & Access Services
  3. Banner Access Services
Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?
Create / Modify / Delete Slate Access
  1. Services
  2. Accounts & Access Services
  3. Banner Access Services
Do you need to remove or grant access to a user in Slate?
Create a Catalog
  1. Services
  2. WKU System Services
  3. Mediasite Services
Do you need to request a catalog be created?
Create a Mailing List
  1. Services
  2. Email & Calendar Services
  3. Mailing List Services
Do you need a mailing list created for your WKU organization?
Create Affiliate (Non-Employee) Account
  1. Services
  2. Email & Calendar Services
  3. Email Creation Services
Do you need to request an email account be created for a WKU affiliate?