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Services or Offerings?
Active Directory Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving Active Directory?
Banner, InfoView, TopNet, Advance, or Slate Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving Banner, InfoView, TopNet, Advance, Slate, reporting, or programming services?
Blackboard Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving Blackboard?
Classroom or AV Issue or Request
  1. Services
  2. Classroom, Zoom, & AV Services
Do you need ITS assistance involving a WKU classroom, AV, conference room, or an event space?
Computer Lab Issue or Request
  1. Services
  2. Computer & Printer Services
Do you need software installed on a lab computer?
Computer or Device Issue or Request
  1. Services
  2. Computer & Printer Services
Do you need ITS assistance regarding a WKU-owned, lab, or personally-owned computer or device?
Cybersecurity Issue or Request
  1. Services
  2. Security Services
Do you have an issue or request involving cybersecurity on your account, computer, device, or server (ex., compromised system, VPN, MFA, guest accounts, firewall, secure data recovery, and so on)?
Email or Microsoft 365 Issue or Request
  1. Services
  2. Software or System
Do you have an issue or request involving employee or TopperMail email or a Microsoft 365 application?
Network or Voice Issue or Request
  1. Services
  2. Network or Voice Services
Do you have an issue or request involving a WKU network, Wi-Fi network, phone, voice, or cable television service?
Physical Security Technology Issue or Request
  1. Services
  2. Security Services
Do you have an issue or request involving Electronic Access Control (EAC), video surveillance, or ITS supported key cabinets?
Printing Issue or Request
  1. Services
  2. Computer & Printer Services
Do you need ITS assistance regarding a printer?
Programming Services Project Request
  1. Services
  2. Project & Event Services
Do you need to request ITS involvement in software integrations, web and workflow application development, process evaluation, automation, and business process improvements, including integrations with Banner ERP and other campus systems.
Request ITS Services for Event
  1. Services
  2. Project & Event Services
Do you need to request ITS to provide services for a special campus event (e.g., voice or data service)?
TeamDynamix Issue or Request
  1. Services
  2. Software or System
Do you need assistance with your TeamDynamix ticketing application or need to submit an inquiry?
Zoom or Digital Signage Issue or Request
  1. Services
  2. Classroom, Zoom, & AV Services
Do you need ITS assistance with Zoom, Zoom Rooms, Zoom webinars, digital signage, Connect classes, Zoom Scheduler, or video conferencing?