Printing Issue or Request

Why request this service?

Affiliates, Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding printers. Some examples include:

  • Cannot print.
  • Order supplies (ex., toner, staples, maintenance kit).
  • Printer installation.
  • Printer relocation or decommission.
  • Student print allocation.
  • Toner pick-up for recycling.
  • Anything else related to printing.

Note: MPS printers display a low toner alert at 10% remaining. Ricoh is notified via their monitoring system and automatically dispatches the on-site technician with a replacement cartridge at 5%.

Request Service

Related Articles (10)

Information about requesting access to WKU lab printers outside normal semester timelines.
Information on adding a printer directly connected to a computer.
Information on what to do if your leased printer from a vendor is having issues.
Instructions on how to order supplies for an MPS printer.
Instructions for troubleshooting Mac printing issues indicating a printer is in use or paused.
Instructions for resolving an issue with a printer wanting to automatically print to the manual feeder.
Instructions on requesting spent printer toner cartridge pick-up.
Information about scanning from WKU printers to TopperMail accounts.
Instructions for getting network scan functions enabled for WKU printers.
Information on troubleshooting printing problems in Microsoft Windows.


Service ID: 255
Fri 2/10/23 1:45 PM
Fri 7/7/23 1:39 PM