Issue/Question
How do I set up our networked printer/scanner to scan to an email or shared drive?
Cause
WKU ITS only supports scanning via e-mail and scanning to the S: or U: drives on models that support the appropriate protocols. TopperTech will advise on whether or not their device has this capability.
Note: WKU ITS does not support scanning over the network directly to someone's computer, nor do they support scanning to a person's personal drive.
Resolution
Before the printer/scanner can have scan functions set up it needs to have a printer object created on the WKU Active Directory Print Server. If it has been registered, please contact the ITS Service Desk or submit a service request by clicking the Request Service button to get scan functions set up.