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Applying the Default WKU Background (Windows)
Instructions for changing desktop background to default WKU picture on a WKU-owned machine.
Adding WKU Email to Device
Instructions for adding a WKU Account onto an Android, iOS, or macOS device.
Mobile Device Standards
Information regarding mobile device standards for iOS and Android devices that are WKU-owned or personally owned.
Not Recognizing a Boot Device (Windows)
Information about a computer not booting due to no boot devices being found.
Using the Privileges App to Install Software on WKU-Owned Macs
Instructions for granting admin privileges to macOS user accounts.
Fixing Broken Storage Devices
Information on recovering files deleted from flash drives.
Obtaining an Inventory Control Number
Information on obtaining an Inventory Control Number for a WKU-owned computer.
Issues with Printers On Campus
Information for issues with printers on campus.
Troubleshooting Printing Issues (Windows)
Information on troubleshooting printing problems on a Windows device.
Monitor Not Displaying Troubleshooting
Information about troubleshooting monitors that will not display.
Resetting Android Device to Factory Settings
Instructions for resetting Android device to the factory settings.
Configuring Remote Assistance (Android)
Instructions for setting up Android devices to be able to share the device's screen with a WKU ITS representative.
Discount and Purchasing Information
Information regarding purchasing and discounts at WKU.
Dropping Off a Device to be Serviced
Information on where to drop off your device when it needs to be services by TopperTech.
Replacing Old Computers
Information about when to replace WKU-owned computers.