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Purchasing a Recycled Computer
Information on purchasing a recycled computer from Desktop Support.
Dropping Off a Device to be Serviced
Information on where to drop off your device when it needs to be services by TopperTech.
WKU-Owned Computer Support Standards
Information on what WKU-owned computers are supported by Endpoint Support.
Refreshing a WKU Computer
Information about having a WKU-owned computer refreshed.
Reporting a Computer for Surplus
Information on what to do when you need to return a computer that your department no longer has a use for.
Administrator Account Needed for Installing Software (macOS)
Instructions for granting admin privileges to macOS user accounts.
Preparing a WKU-Owned iPad for Use
Information regarding how to setup an iPad for departmental use.
Adding TopperMail Account (iOS)
Instructions for adding a TopperMail account to an iPhone or iPad.
Adding Exchange Account to Outlook App (Android)
Instructions for adding a WKU Exchange account through the Outlook for Android app.
Changing Desktop Wallpaper
Instruction for removing the WKU branded wallpaper and setting a personalized background on Macs.
Restricting Logins to AD Group
Information about limiting logins on macOS computers to specific Active Directory groups.
Thermal Failure Error
Instructions for receiving assistance with Thermal Failure error message.
OptiPlex 7000 Series Not Booting
Information about Dell OptiPlex 7040 computers not turning on after a full shutdown.
Chromebook Support
Information on what level of support is provided for WKU-owned Chromebooks.
Supported Operating Systems (macOS)
Information about what versions of macOS are supported by WKU ITS.