Adding WKU Email (iOS)

Issue/Question

How do I add my WKU email account to my iPhone / iPad?

Environment

• iOS

Resolution

1. Tap Settings.
2. Tap Mail.
   Note: If you are using iOS 14 thru 17, then tap Accounts.
   Note: If you are using iOS 18 or later, first tap Apps, then tap Mail, then tap Mail Accounts.
3. Tap Add Account.
4. Tap Microsoft Exchange.
5. Enter in:
   1. Email:Full email address (e.g. big.red@wku.edu)
   2. Description: Whatever description you would like.
6. Tap Next.
7. Tap Sign in. 
8. If asked to to sign in to Apple Internet Accounts, select Continue. 
9. Enter information requested. You may need to type your full email address and password. 
10. Authenticate using Duo or Microsoft Multi-Factor Authentication as appropriate, if prompted. 
11. Tap what you would like to sync to device.
12. Tap Save.
13. If messages/events do not start loading, restart device to force account syncing.
     Note: It will take a few moments to sync all emails to Mail app.