Updating...
Skip to main content
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
ITS Client Portal
Sign In
Search
Home
Projects
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Blank
Knowledge Base
Mobile Devices
iOS
Adding WKU Email (iOS)
Adding WKU Email (iOS)
Tags
add
DesktopSupport
email
Exchange
iOS
iPad
iPhone
sync
setup
FAQMobileSupport
Issue/Question
How do I add my WKU email account to my iPhone / iPad?
Environment
iOS
Resolution
Shared mailboxes accounts do not have the ability to add their account to mobile devices through this method. Please see
this article
for further information.
Tap
Settings
.
Tap
Mail
.
Note:
If you are using iOS 14 thru 17, then tap
Accounts
.
Note:
If you are using iOS 18 or later, first tap
Apps
, then tap
Mail
, then tap
Mail Accounts
.
Tap
Add Account
.
Tap
Microsoft
Exchange
.
Enter in:
Email:
Full email address (e.g. big.red@wku.edu)
Description:
Whatever description you would like.
Tap
Next
.
Tap
Sign
in
.
If asked to to sign in to Apple Internet Accounts, select
Continue
.
Enter information requested. You may need to type your
full email address
and
password
.
Authenticate using
Duo
or
Microsoft Multi-Factor Authentication
as appropriate, if prompted.
Tap what you would like to sync to device.
Tap
Save
.
If messages/events do not start loading, restart device to force account syncing.
Note:
It will take a few moments to sync all emails to Mail app.
Sign in to leave feedback
100% helpful - 9 reviews
Blank
Blank
Blank
Blank
Print Article
Details
Article ID:
211
Created
Wed 7/9/14 8:01 AM
Modified
Fri 10/4/24 8:42 AM
Related Articles (4)
Accessing WKU Exchange Accounts After Migration to Microsoft 365
Information about updating mail application credentials after having your email account migrated to Microsoft 365.
Calendar not Syncing
Instructions for checking settings when your calendar is not syncing from iOS to Outlook calendar.
Deleting an Email Account on Mobile Device (iOS)
Instructions for how to delete an email account from an iOS (e.g., iPhone, iPad) device.
Email Account Not Syncing
Instructions for correcting email not syncing on iOS devices.
Deleting...
×
Share
Recipient(s)
- separate email addresses with a comma
Message
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Check out this article I found in the ITS Client Portal knowledge base.<br /><br /><a href="https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=211">https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=211</a><br /><br />Adding WKU Email (iOS)<br /><br />Instructions for adding a WKU Account (Faculty/Staff email) to an iOS device.