Adding Exchange Email (iOS)

Issue/Question

How do I add my Exchange account to my iPhone / iPad?

Environment

  • iOS

Resolution

Shared mailboxes accounts do not have the ability to add their account to mobile devices through this method. Please see this article for further information.
  1. Tap Settings.
  2. Tap Accounts & Passwords.
    Note: If you are using iOS 10.3.3 or earlier, tap Mail instead.
    Note: If you are using iOS 14 or later, tap Mail, then tap Accounts
  3. Tap Add Account.
  4. Tap Microsoft Exchange.
  5. Enter in:
    1. Email:Full email address (e.g. big.red@wku.edu)
    2. Description: Whatever you would like to describe it as
  6. Tap Next.
  7. Tap Sign in
  8. If asked to to sign in to Apple Internet Accounts, select Continue
  9. Enter in the information requested. You may need to type in your full email address and password
  10. Authenticate using Duo, if prompted. 
  11. Tap what you would like to sync to the device.
  12. Tap Save.
  13. If messages/events do not start loading, restart the device to force the account to start syncing.
     Note: It will take a few moments to sync all emails to the Mail app.
100% helpful - 9 reviews

Details

Article ID: 211
Created
Wed 7/9/14 9:01 AM
Modified
Fri 3/5/21 12:14 PM