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Adding Exchange Email (iOS)
Adding Exchange Email (iOS)
Tags
add
DesktopSupport
email
Exchange
iOS
iPad
iPhone
sync
setup
FAQMobileSupport
Issue/Question
How do I add my Exchange account to my iPhone / iPad?
Environment
iOS
Resolution
Shared mailboxes accounts do not have the ability to add their account to mobile devices through this method. Please see
this article
for further information.
Tap
Settings
.
Tap
Mail
.
Tap
Accounts
.
Note:
If you are using iOS 10.3.3 or earlier, tap
Accounts & Passwords
and then tap
Mail,
instead.
Tap
Add Account
.
Tap
Microsoft
Exchange
.
Enter in:
Email:
Full email address (e.g. big.red@wku.edu)
Description:
Whatever you would like to describe it as
Tap
Next
.
Tap
Sign
in
.
If asked to to sign in to Apple Internet Accounts, select
Continue
.
Enter in the information requested. You may need to type in your
full email address
and
password
.
Authenticate using
Duo
, if prompted.
Tap what you would like to sync to the device.
Tap
Save
.
If messages/events do not start loading, restart the device to force the account to start syncing.
Note:
It will take a few moments to sync all emails to the Mail app.
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Details
Article ID:
211
Created
Wed 7/9/14 8:01 AM
Modified
Thu 3/9/23 8:47 AM
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Check out this article I found in the ITS Client Portal knowledge base.<br /><br /><a href="https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=211">https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=211</a><br /><br />Adding Exchange Email (iOS)<br /><br />Instructions for adding a WKU Exchange Account (Faculty/Staff email) to an iOS device.