Body
Issue/Question
How do I add my WKU email account to my iPhone / iPad?
Environment
Resolution
Shared mailboxes accounts do not have the ability to add their account to mobile devices through this method. Please see
this article for further information.
- Tap Settings.
- Tap Mail.
Note: If you are using iOS 14 thru 17, then tap Accounts.
Note: If you are using iOS 18 or later, first tap Apps, then tap Mail, then tap Mail Accounts.
- Tap Add Account.
- Tap Microsoft Exchange.
- Enter in:
- Email:
Full email address (e.g. big.red@wku.edu)
- Description: Whatever description you would like.
- Tap Next.
- Tap Sign in.
- If asked to to sign in to Apple Internet Accounts, select Continue.
- Enter information requested. You may need to type your full email address and password.
- Authenticate using Duo or Microsoft Multi-Factor Authentication as appropriate, if prompted.
- Tap what you would like to sync to device.
- Tap Save.
- If messages/events do not start loading, restart device to force account syncing.
Note: It will take a few moments to sync all emails to Mail app.