Adding WKU Email (iOS)

Issue/Question

How do I add my WKU email account to my iPhone / iPad?

Environment

• iOS

Resolution

1. Tap Settings.
2. Tap Mail.
   Note: If you are using iOS 14 thru 17, then tap Accounts.
   Note: If you are using iOS 18 or later, first tap Apps, then tap Mail, then tap Mail Accounts.
3. Tap Add Account.
4. Enter WKU email and tap Next.
5. Tap Microsoft Exchange.
6. Fill in:
   1. Email:Full email address (e.g. big.red@wku.edu)
   2. Description: Whatever description you would like.
7. Tap Next.
8. Tap Sign in. 
9. If asked to sign into Microsoft Online, select Continue. 
10. Enter information requested. You may be prompted for your password. 
11. Authenticate using Microsoft Authenticator app, if prompted. 
12. Toggle back to Settings app.
13. Select which data you would like to sync to device.
14. Tap Save.
15. If messages/events do not start loading, restart device to force account syncing.
     Note: It will take a few moments to sync all emails to Mail app.