Email Account Not Syncing


I added my email account to my iOS device successfully, but no new messages are appearing in my inbox.


  1. Remove and re-add the account to ensure it is using the latest account credentials and settings. Reference the related articles section for assistance.
  2. If the account still does not show messages that should appear, restart the device:
    1. Press and hold the Sleep button for 5 seconds.
    2. Slide to power off the device.
    3. Press and hold the Sleep button to turn the device back on.
  3. Open Mail and ensure the account is now syncing properly.


Article ID: 1208
Mon 3/9/15 9:49 AM
Tue 3/7/23 1:58 PM

Related Articles (2)

Instructions for adding a WKU Exchange Account (Faculty/Staff email) to an iOS device.
Instructions for adding a TopperMail account to an iPhone or iPad.