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Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Receiving Account Does Not Exist Login Error
Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"
Logging into WKU Email
Instructions for logging into WKU email.
Using Focused Inbox View
Instructions for turning OWA's Focused Inbox View off or on.
Sorting Emails Flagged as Suspicious
Instructions on filtering messages marked as suspicious to a folder.
Requesting a Delivery or Read Receipt
Instructions to request a delivery or read receipt while sending a message in OWA.
Removing a Blocked Sender
Instructions on how to remove blocked senders from a blocked senders list in OWA.
Blocking an Email Address
Instructions on how to block senders in OWA.
Sending Email to Multiple Addresses
Instructions on sending email to multiple addresses in the To, CC, or BCC fields.
WKU Email Format
Information on how WKU Email addresses (Faculty, Staff, Students, Alumni, and Affiliates) are formatted.
Renaming Email Account
Information on how to rename your WKU email account.
Finding WKU Email Addresses
Information on looking up a WKU email address.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to email.
Configuring Inbox Rules
Instructions for setting up inbox rules for your WKU email.