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Instructions for configuring and using a Yubico USB Security Key Fob with Microsoft's Authentication.

Information on "temporary locked" error message when trying to login to email.

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.

Instructions for adding a student email account (TopperMail) to an iPhone or iPad.

Guidance for determining if your device supports USB-A or USB-C for the Yubico USB Security Key Fob.

Instructions for using the Microsoft Authenticator app if you do not currently have internet connectivity on your smart phone or mobile device.

Information about changing a student email multi factor authentication number.

Instructions for resetting MFA on TopperMail or Google Workspace accounts.

Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.

Information on how WKU Email addresses (Faculty, Staff, Students, Alumni, and Affiliates) are formatted.

Instructions for logging into WKU email.

Information about accessing Microsoft 365 after graduation and/or absence from WKU.

Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.

Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.