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Instructions for configuring and using a Yubico USB Security Key Fob with Microsoft's Authentication.

Information about having a WKU email account deleted.

Instructions for resetting MFA for WKU Email Accounts.

Information on when WKU email accounts are created.

Information about accessing Microsoft 365 and student email after graduation and/or absence from WKU.

Information for the default email behavior from Blackboard emails to Exchange account.

Information on "temporary locked" error message when trying to login to WKU account.

Instructions for using the Microsoft Authenticator app if you do not currently have internet connectivity on your smart phone or mobile device.

Instructions for self-migrating from the Outlook Mobile app to the Microsoft Authenticator app as a default for multi-factor authentication.

Instructions for resetting your WKU Account password.

Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Instructions for enabling sign-in for an email account when it has been blocked.

Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.

Instructions on handling a compromised student email account.