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Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Unblocking Email Accounts
Instructions for enabling sign-in for an email account when it has been blocked.
Unlinking a Personal Computer from TopperMail Group Policy Mobile Device Management
Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.
Securing Compromised Student Email Account
Instructions on handling a compromised student email account.
Determining if a Device Supports USB-A or USB-C
Guidance for determining if your device supports USB-A or USB-C for the Yubico USB Security Key Fob.
Looking Up WKU Email Addresses in Campus Directory
Information on looking up a WKU email address in the Campus Directory.
Renaming Email Account
Information on how to rename your WKU email account.
Resetting Your WKU Account Password
Instructions for resetting your WKU Account password.
Adding WKU Email to Device
Instructions for adding a WKU Account onto an Android, iOS, or macOS device.
Installing Microsoft 365
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Supported Email Applications
Information about what email access methods are supported by WKU.
Meaning of Bounce Back Email
Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.
Creating or Removing Inbox Rules
Instructions for configuring inbox rules.
Creating Affiliate / Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Using a Yubico Key Fob for Microsoft Authentication
Instructions for configuring and using a Yubico USB Security Key Fob with Microsoft's Authentication.