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Meaning of Bounce Back Email
Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.
Accessing Student Email Before Registration
Information about accessing student email accounts before registering for classes for the first time.
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.
Student Email Account Lifespan
Information about how long students can keep their email accounts.
Sending an Email
Instructions for sending an email through Blackboard.
Securing Compromised Student Email Account
Instructions on handling a compromised student email account.
Resetting TopperMail or Google Workspace Multi-Factor Authentication
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Creating Affiliate/Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Using Focused Inbox View
Instructions for turning off Focused Inbox in Outlook on multiple platforms.
Blackboard Emails Sending To Exchange Inbox
Information about where emails from Blackboard are sent.
Not Receiving Emails
Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.
Using Microsoft Authenticator App with Student Email
Instructions for using the Microsoft Authenticator app as multi factor authentication method on multiple platforms.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Adding Secondary Authentication Methods in Azure
Instructions for adding multiple authentication methods to access your email account.