Articles about iOS devices.

Articles (34)

Adding Exchange Account to Outlook App (iOS)

Instructions for adding an Exchange account to an iOS device using the Outlook for iOS app.

Adding Exchange Email (iOS)

Instructions for adding a WKU Exchange Account (Faculty/Staff email) to an iOS device.

Adding TopperMail Account (iOS)

Instructions for adding a TopperMail account to an iPhone or iPad.

Archive Voicemail Messages

Instructions on archiving voicemail messages on Apple iOS.

Blocking Calls or Texts on iOS Devices

Instructions on how to block a call or text on an iOS device.

Calendar not Syncing

Instructions for checking settings when your calendar is not syncing from iOS to Outlook calendar.

Changing Default Calendar

Instructions for changing the default calendar on iOS devices

Configuring Remote Assistance

Instructions for setting up iOS devices to be able to share the device's screen with a WKU ITS representative.

Deleted Emails Still Appearing

Instructions for removing cached email messages from iOS devices that have already been deleted on the server.

Deleting an Email Account

Instructions for how to delete an email account from an iOS (e.g., iPhone, iPad) device.

Email Account Not Syncing

Instructions for correcting email not syncing on iOS devices.

Enabling Touch ID

Instructions for enabling Touch ID on iOS devices that support Touch ID.

Events Created on Device Not Appearing in Outlook

Instructions on what to do when an event you add from your iPhone/iPad do not appear on your WKU Exchange calendar.

Filtering Messages by Unread (iOS)

Instructions for toggling the unread messages features in the built-in iOS mail app.

Finding an IP Address

Instructions on how to find an IP Address on an iOS device.

Finding MAC Address (iOS)

Instructions on how to find the MAC address of an iOS device.

Forgetting iOS Device Passcode

Information about what to do if the passcode to an iOS device is forgotten.

Forgetting Networks (iOS)

Instructions for forgetting wireless networks on iOS devices.

Fully Closing iOS Applications

Instructions for fully closing iOS applications.

Installing Apps

Instructions for installing apps on an iOS device.

iPhone Using More Data than Normal

Information on resolving an issue where your iOS 9 device is using more data than normal.

Manually Backing Up iOS Content to iCloud

Instructions for manually backing up iOS content to iCloud.

Preparing a WKU-Owned iPad for Use

Information regarding how to setup an iPad for departmental use.

Printing From an iOS Device

Information about printing from an iOS device.

Removing Activation Lock from WKU-Owned iPads

Information about unlocking a WKU-owned iPad after it has been locked by another employee.

Removing Device from Find My iPhone

Instructions for removing an Apple device from Find My iPhone.

Restarting an iPad / iPhone

Instructions on how to restart an iPad or iPhone.

Restoring to Factory Settings

Instructions on how to factory-reset an iOS device.

Saving a PDF

Instructions for saving a PDF for offline reading in iOS.

Toggling Do Not Disturb Mode

Instructions for turning Do Not Disturb mode on and off on iPhones, iPads, and iPod Touches.

Transferring Content From an Old iOS Device

Information on setting up a new iOS device using content on an old iOS device.

Updating iOS

Instructions on how to install updates for iOS.

Updating Payment Information

Instructions for changing payment information for iTunes and App Store purchases on iOS devices.

Viewing Shared Calendar

Information about accessing shared calendars on an iOS device.