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Knowledge Base
Mobile Devices
iOS
Configuring Remote Assistance
Configuring Remote Assistance
Tags
iOS
iPhone
iPad
DesktopSupport
remote
remotecontrol
assistance
BeyondTrust
bomgar
FAQMobileSupport
Issue/Question
How do I share my iOS device's screen with a WKU ITS representative?
Environment
iOS 11+
Resolution
Install the
iOS BeyondTrust Support
App
Open
(
Settings
).
Tap
Control Center
.
Tap
Customize Controls
.
Tap
Screen Recording
to add it to the Control Center.
Open the
BeyondTrust
app.
For
Site Address
, enter
support.wku.edu
.
For
Session Key
, enter the code given by the WKU IT representative.
Once connected, the representative will send a request to see your device's screen. Tap
Allow
.
Open the
Control Center
.
Tap and hold
.
Tap
BeyondTrust Support
.
Tap
Start Broadcast
.
The iPad will count down for three seconds and then share your screen with the representative. A red bar will appear at the top of the screen to indicate the screen is being broadcast.
The representative can only observe the screen. They cannot interact with the device/app/settings, but will guide you through accessing the relevant app(s) to configure the device as needed.
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Details
Article ID:
2967
Created
Wed 2/14/18 2:55 PM
Modified
Thu 3/9/23 8:47 AM
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Check out this article I found in the ITS Client Portal knowledge base.<br /><br /><a href="https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=2967">https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=2967</a><br /><br />Configuring Remote Assistance<br /><br />Instructions for setting up iOS devices to be able to share the device's screen with a WKU ITS representative.