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Making a Call from a WKU Cisco Phone
Instructions on how to make a phone call from a WKU Cisco phone.
Configuring Remote Assistance (Android)
Instructions for setting up Android devices to be able to share the device's screen with a WKU ITS representative.
Removing Remote Management from Devices Enrolled in Apple School Manager
Information about devices enrolled in Apple's School Management utility and how to remove them.
Accessing Banner from Off Campus
Information about accessing Banner from off WKU's campus.
Network Drive Folders Missing When Working Remotely
Instructions for restoring missing network drives when connected to the VPN off campus.
Mouse Clicks Not Working on Remote Desktop
Information regarding Horizon display protocols needed for rendering Remote Desktop interactions properly and instructions for changing the default protocol from VMware Blast to PCoIP.
Sending a Remote Fax
Instructions for sending and using remote fax for WKU MPS printers and devices.