Making a Call from a WKU Phone

Issue/Question

How do I make a phone call from a WKU phone?

Environment

  • WKU Phone

Resolution

There are multiple ways to place a call:

  • Lift the handset and enter a number.
  • Press the New Call softkey.
  • Press the unlit (headset button) or (speakerphone button).

Off Campus Phone Number

Faculty / Staff

  • Dial 9 + 1 + Area Code + 7 digit phone number.

Student Dorm Phone

  • Students will have to purchase and use a calling card to make long distance phone calls.

International Number

  • Dial 9 + 011 + Country Code + City Code + Number
    Note: WKU telephones are not initially configured to allow international calls. To request international calling capabilities, submit a Phone Feature Request.

On Campus Phone Number

When placing calls to WKU phones, you should dial the 5-digit extension. WKU has several prefixes used by main campus and extended campuses, however 5-digit dialing is still available to use for each. You cannot dial WKU on campus numbers using full 10-digit number, you will get an error message. The table below is what 5-digit extension to use with the corresponding WKU phone number.

WKU Telephone Number What to Dial
745-XXXX 5-XXXX
780-XXXX 0-XXXX
684-XXXX 4-XXXX
852-XXXX 2-XXXX
861-XXXX 1-XXXX
936-XXXX 6-XXXX

Details

Article ID: 3120
Created
Tue 9/25/18 9:34 AM
Modified
Tue 3/3/20 11:39 AM