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Requesting Phone Features
Information about what Cisco phone system features are available and how to request them.
Troubleshooting Not Receiving Call Notifications on Cisco Jabber
Information about troubleshooting call notifications on Cisco Jabber.
Ringing to Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Disabling Call Forwarding on Cisco Jabber
Information about troubleshooting call forwarding on Cisco Jabber.
Changing Audio Settings for Cisco Jabber
Instructions for changing your audio device preferences in Cisco Jabber.
Phone Service for Remote Employees
Information about WKU ITS phone services for employees working remotely.
Blocking Phone Calls
Instructions for blocking persistent calls to WKU extensions.
Transferring a Phone Call
Instructions for transferring a call using a Cisco phone system.
Scheduling a Zoom or Telephone Audio Conference
Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.
Reporting Students Having Technical Issues
Information for Instructors who have students that are having technical issues with Blackboard.
Duo Insufficient Telephony Credits
Instructions on what to do when you receive the error "Error during call: Insufficient telephony credits." when logging in with Duo.
Dialing/Transferring Directly to Voicemail
Instructions for dialing / transferring a call directly to voicemail.
Forwarding All Calls (Cisco)
Instructions on how to forward phone calls from a Cisco phone.
Making a Call from a WKU Phone
Instructions on how to make a phone call from a WKU phone.
Using Phone Line for Zoom Meeting Audio
Instructions for using a phone call in a Zoom meeting instead of a microphone.