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Signing Into Cisco Finesse
Instructions for logging into Cisco Finesse.
Requesting Cisco Phone Features
Information for requesting Cisco phone features.
Making a Call from a WKU Cisco Phone
Instructions on how to make a phone call from a WKU Cisco phone.
Enabling or Disabling Forwarding All Calls (Cisco Phones)
Instructions on how to enable or disable forwarding phone calls from a Cisco phone.
Ringing to Cisco Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Choosing the Right Communication Tool
Information for choosing the right communication method for ad hoc situations.
Placing Call on Hold (Cisco Phone)
Instructions for placing a call on hold on physical desk phone.
Checking Call History (Cisco Phone)
Instructions for checking call history on physical Cisco Phones 8941 & 8945.
Disabling Call Forwarding on Cisco Jabber
Information about troubleshooting call forwarding on Cisco Jabber.
Transferring a Phone Call
Instructions for transferring a call using a Cisco phone system.
Scheduling a Zoom or Telephone Audio Conference
Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.
Reporting Students Having Technical Issues
Information for Instructors who have students that are having technical issues with Blackboard.
Sharing Zoom Meeting Link
Instructions for sharing a Zoom meeting link to invite attendees.