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Ringing to Jabber and Desk Phone

Issue/Question

I have my extension set up to use Jabber on my phone or computer. I now want to use my desk phone. How do I switch between the two?

Environment

  • WKU Phones (non call center)

Cause

Both Jabber and a desk phone can be set up to be used as a phone for WKU purposes. Some people may elect to have only Jabber whereas others may like only a traditional desk phone. Some people may prefer both. 

Resolution

As long as you have a desk phone and it is plugged in, it will ring simultaneously with your instance of Jabber. Simply answer whichever method you would prefer to talk with at that time.

If you need to have a physical desk phone installed, please complete this service request.
If you need to request that Jabber is activated, please complete this service request.

Note: This feature is not available in call center settings such as the WKU ITS Service Desk, WKU Office of Admissions, or WKU Office of Student Financial Assistance. 

 

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Details

Article ID: 3814
Created
Fri 5/21/21 12:14 PM
Modified
Wed 6/16/21 7:24 AM