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Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Installing Cisco Secure Client VPN (Android)
Instructions for setting up the Cisco VPN on an Android device.
Enabling 2-Step Verification for Google Workspace Accounts
Instructions for enabling Google Workspace 2-step verification.
Needing to Change Enrolled Phone
Information on what to do when you get a new phone number after being enrolled in Duo.
Duo Insufficient Telephony Credits
Instructions on what to do when you receive the error "Error during call: Insufficient telephony credits." when logging in with Duo.
Associating a New Device
Instructions on how to add a new device to your Duo Mobile account.
Ringing to Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Enabling Phone Service on Cisco Jabber
Instructions for enabling Cisco Jabber calling from your device.
Phone Service for Remote Employees
Information about WKU ITS phone services for employees working remotely.
Scheduling a Zoom or Telephone Audio Conference
Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.
Replacing an Enrolled Device
Instructions for activating Duo on a new phone with the same number?
Logging into the Blackboard Mobile App
Instructions for logging into the Blackboard Mobile app.
Android Device Repair Services
Information for repair services offered by Android device makers.
Cellular Discount Information
Information about cellular discounts available to faculty, staff, and students.