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Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Setting Up Text Alerts
Information on how to set up WKU emergency text alerts for students, staff, faculty, alumni, and affiliates.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Installing Cisco Secure Client VPN (Android)
Instructions for setting up the Cisco VPN on an Android device.
Enabling 2-Step Verification for Google Workspace Accounts
Instructions for enabling Google Workspace 2-step verification.
Ringing to Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Enabling Phone Service on Cisco Jabber
Instructions for enabling Cisco Jabber calling from your device.
Phone Service for Remote Employees
Information about WKU ITS phone services for employees working remotely.
Scheduling a Zoom or Telephone Audio Conference
Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.
Logging into the Blackboard Mobile App
Instructions for logging into the Blackboard Mobile app.
Android Device Repair Services
Information for repair services offered by Android device makers.
Cellular Discount Information
Information about cellular discounts available to faculty, staff, and students.
Activating Cellular Hotspots
Information about cellular tethering / hotspots.
Temporarily Disabling Phone Service for Cisco Jabber
Instructions for temporarily disabling phone service for Cisco Jabber on Desktop.
Updating Address/Phone Number
Instructions on how to update your address/phone number in TopNet (Banner).