Issue/Question
How do I set up 2-step verification for my Google Workspace account?
Environment
Cause
2-step verification is required for all WKU Google Workspace accounts and must be configured in order to access the account.
Resolution
You must enable 2-step verification upon your first login to your Google Workspace account or else you will be locked out of signing back into the account. If you have been locked out of your account, please contact the
ITS Service Desk.
- Sign into your Google Workspace account with your username and password.
- Accept the terms and agreements to using the account when prompted.
- Choose the option to enroll in the 2-Step verification.
Note: Do not select Do this later as this will cause your account to be locked.
- Enter your phone number.
- Select if you would like a text message or phone call.
- Enter the code that is sent to you either via text or call.
- Click Next.
- Click Turn On to enable 2-step verification on your account to prevent being locked out.
This process is for users that have had their 2-Step Verification reset by the Service Desk.
- Sign in here.
- On the left navigation panel, click Security.
- Under the How you sign in to Google section, click 2-Step Verification.
- Click Get Started.
- Enter your password if prompted.
- Enter your phone number and select the country of origin.
- Select how you want to get codes via Text message or Phone call.
- Click Next.
- Enter the code you received from the text or answer the phone call.
- Click Next.
- Your 2-Step Verification is now set up. Click Turn On to complete enrollment.