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Enabling 2-Step Verification for Google Workspace Accounts
Instructions for enabling Google Workspace 2-step verification.
Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to WKU account.
Unlocking a Checked-Out Page
Information about getting Web CMS pages unlocked when they are checked out by someone else.
Web CMS Login Attempts Exceeded
Instructions on what to do when you get the message "login attempts exceeded" when trying to login to Web CMS.
Checking In/Checking Out a Page
Instructions on how to check out and check in pages in Web CMS.
Resetting Qualtrics Password
Instructions for resetting a Qualtrics password.
Modifying Access for Electronic Access Control Doors
Information on requesting modifications to user access for electronic access control doors.
Reporting a Problem With Electronic Access Control
Information on contacting ITS for problems involving electronic access control.
Unlocking Dining Sidekick Account
Information on getting your Dining Sidekick account unlocked.
Account Locked
Instructions on what to do when you get this error when logging into the Client Portal: "You are not authorized to access this application or your account has been locked."
Documents Opening as Read-Only
Information regarding documents that open as Read-Only.
Removing Activation Lock from WKU-Owned iPads
Information about unlocking a WKU-owned iPad after it has been locked by another employee.
Redirected when Logging in
Instructions on what to do when you are redirected when trying to login to the Client Portal.
Locked Account After Position Change
Information about what to do if your Banner account gets locked for Banner.
Locked Out Of Unimarket
Instructions on what to do when you get this error message when logging into TopShop: "Single Sign-On Error. Single-On request to Unimarket failed. Account Locked."