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Instructions for enabling Google Workspace 2-step verification.

Information on requesting modifications to user access for electronic access control doors.

Information on contacting ITS for problems involving electronic access control.

Instructions on how to check out and check in pages in Omni CMS.

Instructions on what to do when you get this error when logging into the Client Portal: "You are not authorized to access this application or your account has been locked."

Information regarding documents that open as Read-Only.

Information about unlocking a WKU-owned iPad after it has been locked by another employee.

Instructions on what to do when you get the message "login attempts exceeded" when trying to login to Omni CMS.

Information on "temporary locked" error message when trying to login to email.

Instructions on what to do when you are redirected when trying to login to the Client Portal.

Information about what to do if your Banner account gets locked for Banner.

Instructions on what to do when you get this error message when logging into TopShop: "Single Sign-On Error. Single-On request to Unimarket failed. Account Locked."

Information about getting Omni CMS pages unlocked when they are checked out by someone else.

Instructions for locking a Zoom meeting to prevent others from joining.

Information on how to resolve too many failed attempts on the WKU Accounts and Logins web page ( http://www.wku.edu/it/accounts/manage/ ).