Issue/Question
I am entering the correct username and password, but I can no longer access Banner. I also recently have changed positions at WKU.
Cause
Human Resources has reports that run daily by IT that list positions that are vacated or transfers. When an employee moves to a different department, or changes employment types (e.g., part time to full time, etc.), the account is flagged in those reports and the Banner accounts are manually locked.
Resolution
If a Banner account is locked and cannot be opened by a password reset, the account may not be unlocked until new paperwork is submitted to Application Support and goes through the approval process. Application Support staff will unlock the account and notify you. Please contact the ITS Service Desk to get the approval process started.