Locked Account After Position Change

Issue/Question

I am entering the correct username and password, but I can no longer access Banner. I also recently have changed positions at WKU.

Cause

Human Resources has reports that run daily by IT that list positions that are vacated or transfers. When an employee moves to a different department, or changes employment types (e.g., part time to full time, etc.), the account is flagged in those reports and the Banner accounts are manually locked.

Resolution

If a Banner account is locked and cannot be opened by a password reset, the account may not be unlocked until new paperwork is submitted to Security & Identity Management and goes through the approval process. Security & Identity Management staff will unlock the account and notify you. Please contact the ITS Service Desk to get the approval process started. 

Details

Article ID: 473
Created
Mon 8/25/14 8:33 AM
Modified
Thu 1/28/21 10:42 AM