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LockDown Browser Will Not Launch Due to Blacklisted Applications
Instructions on fixing the error stating that the LockDown Browser cannot launch due to Blacklisted Applications.
Locked Account After Position Change
Information about what to do if your Banner account gets locked for Banner.
Expired License Error
Instructions on resolving an expired license issue with the Respondus LockDown Browser.
Computer Freezing When Waking or Unlocking
Information about macOS Mojave freezing when waking or trying to unlock to approve system changes.
Modifying Access for Electronic Access Control Doors
Information on requesting modifications to user access for electronic access control doors.
Reporting a Problem With Electronic Access Control
Information on contacting ITS for problems involving electronic access control.
Unlocking a Checked-Out Page
Information about getting Omni CMS pages unlocked when they are checked out by someone else.
Checking In/Checking Out a Page
Instructions on how to check out and check in pages in Omni CMS.
Omni CMS Login Attempts Exceeded
Instructions on what to do when you get the message "login attempts exceeded" when trying to login to Omni CMS.
Supported Operating Systems
Information regarding supported operating systems for the Respondus LockDown Browser.
Using Respondus LockDown Monitor
Information about the Respondus LockDown Monitor for Blackboard exams.
Requiring Test to be Taken with LockDown Browser
Instructions for making test available only in the LockDown Browser.
Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to email.
Office Suite Programs Crashing / Not Responding
Instructions on what to do if a Microsoft Office program is crashing or having issues opening.
Enabling Hibernation or Sleep on Windows 10
Instructions for re-enabling sleep or hibernation settings on Windows 10.