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Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to email.
Reporting a Problem With Electronic Access Control
Information on contacting ITS for problems involving electronic access control.
Modifying Access for Electronic Access Control Doors
Information on requesting modifications to user access for electronic access control doors.
Office Suite Programs Crashing / Not Responding
Instructions on what to do if a Microsoft Office program is crashing or having issues opening.
LockDown Browser Will Not Launch Due to Blacklisted Applications
Instructions on fixing the error stating that the LockDown Browser cannot launch due to Blacklisted Applications.
Enabling Hibernation or Sleep on Windows 10
Instructions for re-enabling sleep or hibernation settings on Windows 10.
Using Respondus LockDown Monitor
Information about the Respondus LockDown Monitor for Blackboard exams.
Assessment is Asking for a Password
Instruction on what to do when a Blackboard test repeatedly asks for a password.
Unlocking a Checked-Out Page
Information about getting OU Campus pages unlocked when they are checked out by someone else.
Turning Auto-Rotate On or Off
Instructions on disabling or enabling automatic rotation on Windows mobile devices.
Disabling the Autolock Feature
Instructions on disabling the autolock feature in Windows 8.
Unlocking a Mac with a System Lock PIN
Information on why a PIN lock screen may appear on a Mac, instead of the normal login screen.
Experiencing Issues with Keychain Access
Instructions for what to do when Keychain Access consistently freezes/crashes, or if apps persistently prompt to access the keychain.
Locking/Unlocking Dell Monitor Preference Menu
Instructions for unlocking the menu on Dell monitors.
Locking a Zoom Meeting
Instructions for locking a Zoom meeting to prevent others from joining.