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Contact Information for Respondus LockDown Monitor
Information about the Respondus LockDown Monitor (which works in tandem with Respondus LockDown Browser) for Blackboard exams.
Checking In/Checking Out a Page
Instructions on how to check out and check in pages in Web CMS.
Unlocking a Checked-Out Web CMS Page
Information about getting Web CMS pages unlocked when they are checked out by someone else.
Using the Locked Print Function on Ricoh MPS Devices
Instructions for Locked Print Function on Ricoh printers for Windows devices.
Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to WKU account.
Blackboard Exam is Asking for a Password
Instruction on what to do when a Blackboard exam repeatedly asks for a password.
Enabling Hibernation or Sleep on Windows 11
Instructions for re-enabling sleep or hibernation settings on Windows 10.
Removing Activation Lock from WKU-Owned iPads
Information about unlocking a WKU-owned iPad after it has been locked by another employee.
Blank Screen When Opening Respondus Lockdown Browser
Information about Respondus LockDown Browser displaying only a white screen.
Modifying Access for Electronic Access Control Doors
Information on requesting modifications to user access for electronic access control doors.
Reporting a Problem With Electronic Access Control
Information on contacting ITS for problems involving electronic access control.
Requiring Lockdown Browser for Blackboard Exam
Instructions for requiring students to use LockDown Browser for exams in Blackboard Original and Ultra courses.
Respondus LockDown Browser Supported Operating Systems
Information regarding supported operating systems for the Respondus LockDown Browser.
Accessing Systems After Position Change
Information about accessing systems and resources after a job change.
Web CMS Login Attempts Exceeded
Instructions on what to do when you get the message "login attempts exceeded" when trying to login to Web CMS.