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Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to WKU account.
Unlocking a Checked-Out Page
Information about getting Web CMS pages unlocked when they are checked out by someone else.
Web CMS Login Attempts Exceeded
Instructions on what to do when you get the message "login attempts exceeded" when trying to login to Web CMS.
Checking In/Checking Out a Page
Instructions on how to check out and check in pages in Web CMS.
Modifying Access for Electronic Access Control Doors
Information on requesting modifications to user access for electronic access control doors.
Reporting a Problem With Electronic Access Control
Information on contacting ITS for problems involving electronic access control.
Expired License Error
Instructions on resolving an expired license issue with the Respondus LockDown Browser.
Using Respondus LockDown Monitor
Information about the Respondus LockDown Monitor for Blackboard exams.
Removing Activation Lock from WKU-Owned iPads
Information about unlocking a WKU-owned iPad after it has been locked by another employee.
Locked Account After Position Change
Information about what to do if your Banner account gets locked for Banner.
Supported Operating Systems
Information regarding supported operating systems for the Respondus LockDown Browser.
Assessment is Asking for a Password
Instruction on what to do when a Blackboard test repeatedly asks for a password.
Requiring Test to be Taken with LockDown Browser
Instructions for making test available only in the LockDown Browser.
Blank Screen When Opening Respondus Lockdown Browser
Information about Respondus LockDown Browser displaying only a white screen.
Locking a Zoom Meeting
Instructions for locking a Zoom meeting to prevent others from joining.