Reporting a Problem With Electronic Access Control


I am having a problem with an electronic access control door lock, or the Lenel electronic access control software.


If you are experiencing an issue with any Electronic Access Door (EAC) on campus (including malfunctions, power loss, software issues), need a quote for a door, or need to modify user rights for existing systems, and so on, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.

Request Service


Article ID: 3332
Wed 6/19/19 10:53 AM
Mon 10/30/23 1:11 PM

Related Articles (2)

Instructions for looking up EAC card numbers in the Atrium system.
Information on requesting modifications to user access for electronic access control doors.

Related Services / Offerings (1)

Do you need to request that EAC users be added or removed from accessing your area, change your area's lock/unlock schedule, or report a problem with EAC door or card reader functionality?