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Resetting TopperMail or Google Workspace Multi-Factor Authentication
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
Enabling 2-Step Verification for Google Workspace Accounts
Instructions for enabling Google Workspace 2-step verification.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Hold for Authentication Displaying in Printer Queue (macOS)
Instructions for removing printers from MacOS that were setup by AD object and adding them through Mosyle instead.
Using Microsoft Authenticator App with Student Email
Instructions for using the Microsoft Authenticator app as multi factor authentication method on multiple platforms.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Adding Secondary Authentication Methods in Azure
Instructions for adding multiple authentication methods to access your email account.
Enrolling with Duo
Instructions for WKU employees on how to enroll their account with Duo.
Departmental Printer Access Codes (MPS)
Information on access codes for Ricoh (MPS) printers.
Receiving Break in Attempt Detected Message
Instructions on what to do when the "A break in attempt has been detected! Please login again" error message occurs on TopNet.
Enabling Microsoft Authenticator for Remote Lab Use
Instructions for enabling the Microsoft Authenticator app.
Requiring WKU-User Authentication When Scheduling a Zoom Meeting
Instructions for preventing non-WKU users from accessing a Zoom meeting by requiring authentication.
Replacing an Enrolled Device
Instructions for activating Duo on a new phone with the same number?
ILL Error: Authentication Failed
Instructions for when Online Interlibrary Loan system displays error: The user name or password is invalid. Authentication Failed.