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- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Network Printing
Instructions for removing NetID credentials stored by macOS for departmental printer usage after the account password has been modified.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
- Knowledge Base
- WKU Systems
- Duo
Instructions for WKU employees on how to enroll their account with Duo.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Network Printing
Information on access codes for Ricoh (MPS) printers.
- Knowledge Base
- WKU Systems
- TopNet
Instructions on what to do when the "A break in attempt has been detected! Please login again" error message occurs on TopNet.
- Knowledge Base
- ITS Services & Resources
- Classrooms & Labs
Instructions for enabling the Microsoft Authenticator app.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
Instructions for setting up a TopperMail to use the Microsoft Authenticator app for multi factor authentication.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
Information about changing a student email multi factor authentication number.
- Knowledge Base
- Email & Calendars
Instructions for resetting MFA on TopperMail or G Suite accounts.
- Knowledge Base
- WKU Systems
- Google G Suite
Instructions for enabling G Suite 2-step verification.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for preventing non-WKU users from accessing a Zoom meeting by requiring authentication.
- Knowledge Base
- WKU Systems
- Duo
Instructions for activating Duo on a new phone with the same number?
- Knowledge Base
- WKU Systems
- Library Systems
Instructions for when Online Interlibrary Loan system displays error: The user name or password is invalid. Authentication Failed.