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Enrolling with Duo
Instructions for WKU employees on how to enroll their account with Duo.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Using Microsoft Authenticator App with Student Email
Instructions for setting up a TopperMail to use the Microsoft Authenticator app for multi factor authentication.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Enabling Microsoft Authenticator for Remote Lab Use
Instructions for enabling the Microsoft Authenticator app.
Resetting TopperMail or G Suite Multi-Factor Authentication
Instructions for resetting MFA on TopperMail or G Suite accounts.
Enabling 2-Step Verification for G Suite Accounts
Instructions for enabling G Suite 2-step verification.
Departmental Printer Access Codes (MPS)
Information on access codes for Ricoh (MPS) printers.
Requiring WKU-User Authentication When Scheduling a Zoom Meeting
Instructions for preventing non-WKU users from accessing a Zoom meeting by requiring authentication.
Replacing an Enrolled Device
Instructions for activating Duo on a new phone with the same number?
ILL Error: Authentication Failed
Instructions for when Online Interlibrary Loan system displays error: The user name or password is invalid. Authentication Failed.
Receiving Break in Attempt Detected Message
Instructions on what to do when the "A break in attempt has been detected! Please login again" error message occurs on TopNet.