ILL Error: Authentication Failed

Issue/Question

When I try to log in to the Online Interlibrary Loan system, I receive error:

The user name or password is invalid. Authentication Failed.

Environment

Cause

This message indicates that there is not an account for the patron, but they have an active NetID.

Resolution

Please contact the ITS Service Desk or submit a service request.

Details

Article ID: 2656
Created
Fri 4/7/17 10:23 AM
Modified
Mon 2/10/20 1:36 PM