Issue/Question
How do I reset my WKU Account password?
Resolution
Best Practices When Choosing a New Password: Use at least 12 characters. Include a mix of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $). Do not reuse passwords from other accounts.
The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in
this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.
IMPORTANT: For Users with WKU-Owned Devices Currently On Campus or Using VPN
- Windows: Reboot device following password change.
- Mac: Sync password to device following password change.
- Go to Manage WKU Account.
Note: Alumni who have not enrolled in classes since 1990 cannot use the Accounts Management page.
- Enter your Last Name, Birth Date, and Last 4 digits Social Security Number (SSN).
Note: If you do not have a Social Security Number use last 4 digits of your WKUID.
- Click Next.
- If security question and answer have already been setup, you will be prompted to enter answer. If security question has not been setup, you will be prompted to create one.
- Click Submit Security Answer.
- Click Reset WKU Account Password.
- Enter New Password and Confirm Password.
- Click Change Password.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.