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No Option for Capture (OS X)
Allowing Mediasite Mosaic rights to record your screen on macOS devices.
Requesting Intercom Service
Instructions for requesting the appropriate intercom service, based on issue being experienced.
Keylogger Information
Instructions on what to do when you have discovered a keylogger on your computer.
Error Accessing Publications Request
Information regarding an error message received when attempting to begin or view a Public Affairs publication request.
Video Feeds are Unavailable
Steps for resolving a loss of camera video feed in the Milestone Smart Client.
Official Grade Report Displays SSN as ID
Information about the Official Grade Reports in TopNet displaying a masked Social Security Number in the ID field, instead of a WKU ID.
Sensitive Information Replaced with Text File
Information on how to have a file on the S (Shared) drive that was replaced with a text file restored.
Changing Incorrect Demographic Information
Information about changing incorrect information on file with WKU.
Enabling Windows' Antivirus and Security Protection
Information on how to enable Windows' Defender when other antivirus software expires.
Resolving Expired or Invalid Website Security Certificate Errors
Information on why webpages display security certificate error messages.
Security Warning with Interview Exchange
Information regarding the error of "The current webpage is trying to open a site in your Trusted sites list. Do you want to allow this?" when using Interview Exchange.
Receiving an Untrusted Connection Warning
Information about untrusted connections in Firefox.
Safe Computing Information
Information and recommendations for keeping computers and accounts safe from infection and being compromised while at WKU.
File Warning (Symantec Endpoint Protection)
Instructions on what to do when Symantec Endpoint Protection warns that the information on a scanned file is inconclusive.
Removing Participants From a Zoom Meeting
Instructions for removing a participant from a Zoom meeting.