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Instructions for submitting a project request for ITS services related to AudioVisual, Communications, Physical Security or Construction / Renovation for ITS to review.

Information on the WKU ITS-operated firewall.

Instructions on how to resolve this error when installing the Cisco Secure Client VPN: The VPN client agent was unable to create the interprocess communication depot.

Information on how to have a file on the S (Shared) drive that was replaced with a text file restored.

Instructions for configuring and using a Yubico USB Security Key Fob with Microsoft's Authentication.

Information about changing incorrect information on file with WKU.

Information regarding resetting expired security questions.

Guidance for determining if your device supports USB-A or USB-C for the Yubico USB Security Key Fob.

Instructions for resolving a Microsoft account requires JavaScript to Sign-in error.

Information about the Official Grade Reports in TopNet displaying a masked Social Security Number in the ID field, instead of a WKUID.

Instructions for requesting the appropriate intercom service, based on issue being experienced.

Information about a WKU video surveillance camera this is not correctly displaying live and/or recorded video feed

Instructions for resolving error message "Connected to server" in the Milestone Smart Client.

Information about Mediasite crashing on macOS computers when trying to record.

Information and recommendations for keeping computers and accounts safe from infection and being compromised while at WKU.