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- Knowledge Base
- WKU Accounts & Passwords
Information regarding resetting expired security questions.
- Knowledge Base
- WKU Accounts & Passwords
Information about changing incorrect information on file with WKU.
- Knowledge Base
- WKU Accounts & Passwords
Instructions for resetting your WKU Account password.
- Knowledge Base
- ITS Services & Resources
- TopperTech
Information and recommendations for keeping computers and accounts safe from infection and being compromised while at WKU.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions on handling a compromised student email account.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
Guidance for determining if your device supports USB-A or USB-C for the Yubico USB Security Key Fob.
- Knowledge Base
- Software & Programs
- Microsoft 365
- Microsoft 365 (Windows)
Instructions for resolving a Microsoft account requires JavaScript to Sign-in error.
- Knowledge Base
- WKU Systems
- Active Directory
- Shared & Personal Drives
Information on how to have a file on the S (Shared) drive that was replaced with a text file restored.
- Knowledge Base
- ITS Services & Resources
- Video Surveillance
Information about a WKU video surveillance camera this is not correctly displaying live and/or recorded video feed
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
Instructions for configuring and using a Yubico USB Security Key Fob with Microsoft's Authentication.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 11
Instructions for checking Windows updates.
- Knowledge Base
- ITS Services & Resources
- Projects & Events
Instructions for submitting a project request for ITS services related to AudioVisual, Communications, Physical Security or Construction / Renovation for ITS to review.
- Knowledge Base
- ITS Services & Resources
- Security
Information on the WKU ITS-operated firewall.