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Keylogger Information
Instructions on what to do when you have discovered a keylogger on your computer.
WKU ITS Recommended Zoom Security Settings
Information about the recommended Zoom security settings for meetings.
Removing Participants From a Zoom Meeting
Instructions for removing a participant from a Zoom meeting.
Disabling Chat During a Zoom Meeting
Instructions for disabling chat during a Zoom meeting.
Changing Zoom Waiting Room Settings For All Meetings
Instructions for enabling a Zoom Waiting Room for all meetings.
Securing Compromised Student Email Account
Instructions on handling a compromised student email account.
Changing Incorrect Demographic Information
Information about changing incorrect information on file with WKU.
Checking for Windows Updates
Instructions for checking Windows updates on Windows 10.
No Option for Capture (macOS)
Allowing Mediasite Mosaic rights to record your screen on macOS devices.
Camera Video Feed is Not Displaying
Information about a WKU video surveillance camera this is not correctly displaying live and/or recorded video feed
Receiving Error Message: Connected to Server
Instructions for resolving error message "Connected to server" in the Milestone Smart Client.
Requesting Intercom Service
Instructions for requesting the appropriate intercom service, based on issue being experienced.
Error Accessing Publications Request
Information regarding an error message received when attempting to begin or view a Public Affairs publication request.
Official Grade Report Displays SSN as ID
Information about the Official Grade Reports in TopNet displaying a masked Social Security Number in the ID field, instead of a WKU ID.
Sensitive Information Replaced with Text File
Information on how to have a file on the S (Shared) drive that was replaced with a text file restored.