Sensitive Information Replaced with Text File

Issue/Question

Why has my file on the Shared Drive (S:) been replaced with a text file (.txt) with the same name as the original file? (e.g., cardnumbers.xls is replaced with cardnumbers.xls.txt)

Cause

The IT Division actively scans the Shared Drive (S:) for files with sensitive information. If a file contains Credit Card information or Social Security Numbers it will be quarantined. The offending file will be replaced with a text file of the same name giving instructions on how to get their original file possibly restored.

Resolution

A Service Request must be filled out in order to remove a file from quarantine. You can request this service here.

Details

Article ID: 874
Created
Sat 11/1/14 7:16 PM
Modified
Thu 1/28/21 10:34 AM