Cybersecurity Issue or Request

Why request this service?

Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding cybersecurity. Some examples include:

  • Reporting an urgent security incident.
  • Reporting a compromised account, computer, device, or server.
  • Request involving Cisco AnyConnect VPN.
  • Request involving multi-factor authentication or needing to associate a new phone or device (ex., Duo, Google Workspace, Microsoft).
  • Request involving guest account access (ex., computer lab access for a camp or special event).
  • Request involving recovering a secure data file.
  • Request involving a firewall policy exception. 
 
Request Service

Related Articles (10)

Accessing Banner from Off Campus
Information about accessing Banner from off WKU's campus.
Associating a New Phone or Device with Microsoft Authenticator
Instructions for adding a new phone or device to access your WKU account.
Cisco VPN Agent Service Not Responding
Instructions on how to resolve a Service Not Responding error when launching the Cisco Secure Client VPN software.
Exceeding Maximum Guest Accounts Limit
Information about overriding the maximum number of guest accounts.
Installing and Configuring Cisco Secure Client VPN
Instructions for setting up Cisco Secure Client VPN.
Obtaining Second Password Without Enrolled Phone
Information on what to do if you need a second password when you don't have your enrolled phone with you.
Requesting VPN Access
Information on how to gain access to the Cisco Secure Client VPN software.
Resetting WKU Email Account Multi-Factor Authentication
Instructions for resetting MFA for WKU Email Accounts.
Sensitive Information Replaced with Text File
Information on how to have a file on the S (Shared) drive that was replaced with a text file restored.
Using Cisco Secure Client VPN
Instructions for using the Cisco Any Secure Client VPN after it has been installed on a mobile device.