Digital Security Issue or Request

Why request this service?

Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding digital security. Some examples include:

  • Reporting an urgent security incident.
  • Reporting a compromised account, computer, device, or server.
  • Request involving Cisco AnyConnect VPN.
  • Request involving multi-factor authentication or needing to associate a new phone or device (ex., Duo, Google Workspace, Microsoft).
  • Request involving guest account access (ex., computer lab access for a camp or special event).
  • Request involving recovering a secure data file.
  • Request involving a firewall policy exception. 
 
Request Service

Related Articles (12)

Information about changing a student email multi factor authentication number.
Instructions on how to resolve a Service Not Responding error when launching the Cisco Secure Client VPN software.
Instructions for setting up Cisco Secure Client VPN in macOS.
Instructions for setting up Cisco Secure Client VPN in Windows.
Instructions for setting up the Cisco VPN on an Android device.
Instructions for setting up the Cisco VPN on an iOS device.
Information on what to do if you need a second password when you don't have your enrolled phone with you.
Information on how to gain access to the Cisco Secure Client VPN software.
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
Information on how to have a file on the S (Shared) drive that was replaced with a text file restored.
Instructions for using the Cisco Secure Client VPN after it has been installed on an Android device.
Instructions for using the Cisco Any Secure Client VPN after it has been installed on an iOS device.

Details

Service ID: 146
Created
Wed 9/23/15 11:54 AM
Modified
Thu 11/16/23 1:37 PM