Cisco VPN Agent Service Not Responding

Issue/Question

When I try to launch the Cisco AnyConnect VPN software, I get an error message that says:

The VPN Agent Service is not responding. Please restart this application after a minute.

Environment

• Windows 10
  • Cisco AnyConnect VPN

Resolution

1. Open a Windows search by clicking the Cortana icon or by pressing the  Windows key + S.
2. In the search field, type services.msc and press Enter.
3. In the list of services, find and select Cisco AnyConnect Secure Mobility Agent.
4. To the left, click the Start the service link.
5. Relaunch the Cisco AnyConnect VPN software.

Is this process does not allow the VPN software to launch, restart your PC.

If the problem is still not resolved, please contact the ITS Service Desk or submit a service request.