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- Knowledge Base
- Software & Programs
- Microsoft 365
Information about Microsoft 365 installations failing to start.
- Knowledge Base
- Computer, Devices, & Printers
Instructions for receiving assistance with Thermal Failure error message.
- Knowledge Base
- WKU Systems
- Blackboard
Information about the error message "Error Getting Events" from the Blackboard calendar function.
- Knowledge Base
- Software & Programs
- Microsoft Office
Instructions for resolving the Your Organization Has Deleted This Device error.
- Knowledge Base
- WKU Systems
Instructions on what to do when you get this error message when logging into TopShop: "Single Sign-On Error. Single-On request to Unimarket failed. Account Locked."
- Knowledge Base
- WKU Systems
- Blackboard
- LockDown Browser
Instructions for instructors on how to resolve error with Lockdown browser exams.
- Knowledge Base
- WKU Systems
- AppStreaming
Instructions for disconnecting and re-authenticating to Horizon app streaming when a connection error appears.
- Knowledge Base
- WKU Systems
- AppStreaming
Information about custom configuration settings not being stored when launching an AppStreaming app.
- Knowledge Base
- WKU Systems
- Banner
Instructions for workaround for FGAJVCQ journal voucher error code.
- Knowledge Base
- WKU Systems
- Google Workspace for Education
Instructions for reporting a problem or issue with a Google Workspace for Education account.
- Knowledge Base
- Software & Programs
- Adobe
- Adobe Acrobat
Information about Adobe Reader displaying the following error: Fatal Error: Acrobat failed to connect to the DDE server.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions on what to do when you receive the "Address not understood" error in Firefox when using Mediasite.
- Knowledge Base
- WKU Systems
- Mediasite
Information regarding when installing the Mediasite Desktop Recorder, Error 1925 is displayed saying that the current user does not have the privileges needed to install the software.
- Knowledge Base
- WKU Systems
- Blackboard
- LockDown Browser
Instructions for what to do when encountering a TLS error when using LockDown Browser.
- Knowledge Base
- WKU Systems
Instructions on logging into CourseLeaf