Troubleshooting InfoView Reports

Issue/Question

I am having problems running a report in InfoView and receive errors or bad data.

Cause

I need to run an InfoView report, but receive various errors, such as: 

• Being prompted to input a Database Login along with a failing report.
• Entering the prompts when double clicking the report, and the data is returning blank.
• Receiving prior / outdated data.

Resolution

To ensure that you are getting accurate and functional reports in InfoView, please follow these steps when running a report:

1. Right click and select schedule on the report title or use the ellipsis button ( ) to schedule.
2. Navigate to Report Features.
3. Input the required prompts.
4. Click Schedule.