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New Phone or Fax Line Request
Information about requesting a new phone or fax line to be activated for an area or new employee.
Troubleshooting Not Receiving Call Notifications on Cisco Jabber
Information about troubleshooting call notifications on Cisco Jabber.
Ringing to Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Requesting a Configuration Refresh
Instructions for requesting a configuration refresh in Cisco Jabber.
Reporting Problems with Cisco Jabber
Instructions for reporting problems with Cisco Jabber.
Enabling Phone Service on Cisco Jabber
Instructions for enabling Cisco Jabber calling from your device.
Disabling Call Forwarding on Cisco Jabber
Information about troubleshooting call forwarding on Cisco Jabber.
Changing Audio Settings for Cisco Jabber
Instructions for changing your audio device preferences in Cisco Jabber.
Unlocking Voicemail PIN
Instructions on how to unlock your voicemail PIN if it has been locked from too many failed attempts.
Slow Network Speeds on PC Port
Instructions on addressing slow network speeds when the computer is connected to the network via a Cisco phone PC port.
Plugging a Computer into a Cisco Phone
Instructions for having the switch port on the back of IP phones enabled so that a computer can be connected.
Requesting Equipment for WKU Phones
Instructions on requesting additional equipment for your WKU office phone.
Phone Service for Remote Employees
Information about WKU ITS phone services for employees working remotely.
Cisco Phone Registering
Information regarding a Cisco phone.
Checking Voicemails From Phone
Instructions for checking your voicemails from your WKU campus phone.