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- Knowledge Base
- Campus Phone & Voicemail
Instructions on how to create or change your voicemail PIN for Cisco phones.
- Knowledge Base
- WKU Systems
- Banner
Information about accessing Banner from off WKU's campus.
- Knowledge Base
- WKU Systems
- Cisco Secure Client VPN
Instructions for logging into the Cisco Secure Client VPN with a USB key fob.
- Knowledge Base
- Internal ITS
- Technical Support Services
- Area-Specific Information
- ITS Service Desk
- Service Desk Consultant Procedures
Instructions for transferring a call using a Cisco phone system.
- Knowledge Base
- Campus Phone & Voicemail
- Cisco Jabber
Instructions for requesting a configuration refresh in Cisco Jabber.
- Knowledge Base
- Campus Phone & Voicemail
- Cisco Jabber
Instructions for enabling Cisco Jabber phone service on your device.
- Knowledge Base
- Campus Phone & Voicemail
Instructions for logging into Cisco Finesse.
- Knowledge Base
- Campus Phone & Voicemail
- Cisco Jabber
Instructions for installing Cisco Jabber on various operating systems.
- Knowledge Base
- Campus Phone & Voicemail
Information about requesting a new phone or fax line to be activated for an area or new employee.
- Knowledge Base
- Campus Phone & Voicemail
Information for requesting Cisco phone features.
- Knowledge Base
- Campus Phone & Voicemail
Instructions on how to make a phone call from a WKU Cisco phone.
- Knowledge Base
- Campus Phone & Voicemail
Instructions for resolving "Registering..." error on Cisco phones.
- Knowledge Base
- Campus Phone & Voicemail
Information on the yearly cost for campus phone service.
- Knowledge Base
- Campus Phone & Voicemail
Instructions on requesting additional equipment for your WKU office phone.
- Knowledge Base
- Campus Phone & Voicemail
Instructions on how to enable or disable forwarding phone calls from a Cisco phone.