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Placing Call on Hold
Instructions for placing a call on hold.
Configuring Abbreviated Dialing (Cisco)
Instructions on configuring abbreviated dialing on a Cisco phone.
Using Abbreviated Dialing (Cisco)
Instructions on how to use abbreviated dialing on a Cisco phone.
Adding Additional Speed Dial Numbers (Cisco)
Information on the limit of speed dial numbers on Cisco phones.
Removing Callers from Conference Calls
Instructions on how to remove callers from an ongoing conference call.
Explaining In-Wall Wireless Access Points
Information regarding In-Wall Wireless (WiFi) Access Points at WKU.
Checking Call History
Instructions for checking call history on Cisco Phones 8941 & 8945.
Beeping Sound When Dialing an Off-Campus Number
Information about the beeping sound you get when dialing off-campus phone numbers.
Setting Up Cisco Aironet for Remote Employees
Instructions for remote WKU employees on how to set up a Cisco Aironet.
Stopping Call Forwarding
Instructions for stopping calls from forwarding to a different number.
Cisco Phone Displays Detecting Network
Instructions for resolving an error where a Cisco phone can display a Detecting Network message when a Macintosh computer is connected to the switch port.
Logging Into Finesse
Instructions for logging into Cisco Finesse
Checking Voicemails From Phone
Instructions for checking your voicemails from your WKU campus phone.
Creating/Changing Voicemail PIN
Instructions on how to create/change your voicemail PIN.
Requesting Access
Information on how to gain access to the Cisco AnyConnect VPN software.